topic installing program updates is stuck at 10% in Get your taxes done using TurboTax

installing program updates is stuck at 10%

Serpico — Thu, 12 Feb 2026 04:22:07 GMT

Turbo Tax 2024 will not finish installing the program updates. It is stuck at 10% and will not progress any further and I tried restarting my computer several times and it makes no difference.

Re: installing program updates is stuck at 10%

xmasbaby0 — Sat, 07 Dec 2024 15:56:55 GMT

Does your computer meet the system requirements?

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/minimum-system-requirements-turbotax-windows/L8ZSsGqF1_US_en_US?uid=lph06daf

Re: installing program updates is stuck at 10%

Serpico — Sat, 07 Dec 2024 16:04:03 GMT

Yes it does and it installed the updates before but now it is stuck at 10% and now I cannot not open turbo tax.

Re: installing program updates is stuck at 10%

xmasbaby0 — Sat, 07 Dec 2024 16:04:44 GMT

Contact support----they are there Mon-Fri.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday