topic Re: Is anyone experiencing error 404 when do a check for update? in Get your taxes done using TurboTax

Is anyone experiencing error 404 when do a check for update?

walshrolph — Wed, 11 Feb 2026 10:53:29 GMT

I recently installed Windows TT Deluxe for 2024. I receive error 404, unable to reach server, whenever attempting to check for updates.

Re: Is anyone experiencing error 4004 when do a check for update?

cowdogman — Thu, 28 Nov 2024 00:43:18 GMT

Yes, a 404 (not 4004) "not found" error. I've been getting it for two days now. Not a great start to the tax season.

Re: Is anyone experiencing error 4004 when do a check for update?

VolvoGirl — Thu, 28 Nov 2024 00:56:07 GMT

Troubleshooting update issues on Windows. Have you tried the manual update? Updates usually come out on Thursdays.

https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-turbotax-for-windows-updating-issues/00/25885

Re: Is anyone experiencing error 4004 when do a check for update?

walshrolph — Thu, 28 Nov 2024 01:17:20 GMT

I noticed after I posted that I said 4004 rather than 404.

Nice to hear that somebody else is having hte same problem. My problem started on Saturday. I was able to do one update prior to that.

Re: Is anyone experiencing error 4004 when do a check for update?

cowdogman — Thu, 28 Nov 2024 15:28:20 GMT

Same error with manual update.

Re: Is anyone experiencing error 4004 when do a check for update?

Woody10 — Fri, 29 Nov 2024 17:21:49 GMT

I'm having the same problem. I've tried the hard re-install several times, the manual update, and talked to support. All to no avail. Hopefully they fix it soon.

Re: Is anyone experiencing error 4004 when do a check for update?

walshrolph — Fri, 29 Nov 2024 18:43:02 GMT

Glad to hear I am not alone. I also spent time with support, about 2 hours worth, and we went thru the uninstall/reinstall process without success. Also tried the manual update process without success. The support person indicated that you often have to wait until there are "a significant number of people" reporting the same problem to get the attention of the tech side.

Just a side note, I was able to do an update to my 2023 TurboTax software still on my machine without a problem. I am pretty sure it is a different server but it felt good to confirm I can get out from my computer to Intuit.

Re: Is anyone experiencing error 4004 when do a check for update?

Woody10 — Fri, 29 Nov 2024 23:40:48 GMT

I too was able to update last years 2023 software with no problem.

Re: Is anyone experiencing error 404 when do a check for update?

mkem2525 — Sat, 30 Nov 2024 08:15:13 GMT

Downloaded on both Windows 2010 and Windows 2011, TT2024 Individual Home & Business is not updating due to "Error 404". It's saying server is not available. I've purchased a new computer recently because my old PC is getting old. I successfully installed TT2024 on both PCs and got the same #404 error when updating. I've tried the manual update without success. This needs to be fixed soon or I may loose confidence in Turbo Tax. I have not found tech support anywhere to fix this. Does anyone have a solution that goes beyond the solution suggested by the error message since that doesn't solve the issue in my case?

Re: Is anyone experiencing error 404 when do a check for update?

mkem2525 — Sat, 30 Nov 2024 08:20:54 GMT

Oops!! Correction Windows10 and Windows11 not 2010 and 2011.

Re: Is anyone experiencing error 404 when do a check for update?

rslats — Sun, 01 Dec 2024 01:47:43 GMT

yes. Me too. Tried it all. It has to be on their end. What good is getting the software early if you can't use it.

Re: Is anyone experiencing error 4004 when do a check for update?

rslats — Sun, 01 Dec 2024 01:48:23 GMT

yes have tried manual update and no help there

Re: Is anyone experiencing error 404 when do a check for update?

Inugasuki — Sun, 01 Dec 2024 03:43:02 GMT

I have the same issue: "HTTP Server Error 404 - File not found." I tried to uninstall TT and reinstall, but the issue continues.

Re: Is anyone experiencing error 404 when do a check for update?

cowdogman — Sun, 01 Dec 2024 23:29:39 GMT

For those that tried uninstall/reinstall, did you download a new copy of TT or reinstall the copy you originally downloaded?

I'm using TT Home and Business.

Re: Is anyone experiencing error 404 when do a check for update?

rslats — Sun, 01 Dec 2024 23:41:03 GMT

New copy of course. Hate to use the same broken one.

Re: Is anyone experiencing error 404 when do a check for update?

cowdogman — Mon, 02 Dec 2024 00:27:24 GMT

Yes, just tried a reinstall of a fresh download--same problem.

Off to a great start TT.

Re: Is anyone experiencing error 404 when do a check for update?

maslocum — Mon, 02 Dec 2024 21:59:03 GMT

Same - Amazon - Premier download with install code. 404 on update. Re-downloaded. Reinstalled. Installed super patch. Windows 11 Pro with all updates. No blocking firewall issues. http://intuit.com added as trusted site.

All done with support on the line. They had nothing to help. Then they hung up.

Re: Is anyone experiencing error 404 when do a check for update?

VolvoGirl — Mon, 02 Dec 2024 22:03:08 GMT

Saw a post that they got the error on Windows Pro but they were able to install and update on another computer without Pro.

Re: Is anyone experiencing error 404 when do a check for update?

maslocum — Mon, 02 Dec 2024 22:11:55 GMT

Thanks. I'm waiting for another call back. Do you have a reference to that post?

Re: Is anyone experiencing error 404 when do a check for update?

VolvoGirl — Mon, 02 Dec 2024 22:19:14 GMT

Found it. This user got errors on Windows 11 Pro but got it to work on another computer with Windows 10

https://ttlc.intuit.com/community/taxes/discussion/turbo-tax-premiere-2024-will-not-install-windows-11/00/3404524