topic Re: I need help please in Get your taxes done using TurboTax

I need help please

lmcquay12479 — Wed, 11 Feb 2026 10:54:52 GMT

Re: I need help please

xmasbaby0 — Thu, 21 Nov 2024 00:04:32 GMT

No one can see your information, your screen or your tax return. If you need help, please post some clearly worded, specific questions for us so we will know how to help you.

Re: I need help please

rjs — Thu, 21 Nov 2024 00:38:50 GMT

What do you need help with? This is a message forum, not live chat. You have to post all the details of your question and wait for someone to respond. Do not post any personal information or contact information. This is a public web site that anyone can view.

Re: I need help please

lmcquay12479 — Mon, 25 Nov 2024 13:25:26 GMT

How do I chat live with an agent? I'm having an issue with the software

Re: I need help please

lmcquay12479 — Mon, 25 Nov 2024 13:26:46 GMT

I want to chat with a live agent instead of talking about the issue in a forum.

Re: I need help please

xmasbaby0 — Mon, 25 Nov 2024 14:30:57 GMT

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

Re: I need help please

lmcquay12479 — Tue, 26 Nov 2024 20:25:26 GMT

I wasn't using mobile. I was on my laptop

Re: I need help please

DoninGA — Tue, 26 Nov 2024 21:05:12 GMT

@lmcquay12479 wrote:

I wasn't using mobile. I was on my laptop

How to contact TurboTax support was provided in an answer on this thread.

Support is open from 5am to 5pm Pacific time, Monday thru Friday.

Re: I need help please

lmcquay12479 — Tue, 26 Nov 2024 21:54:34 GMT

I know I was. I was stating that I wasn't using my mobile app

Re: I need help please

VolvoGirl — Tue, 26 Nov 2024 22:12:35 GMT

The 2024 Desktop program just came out so it is not fully ready yet. A lot of sections aren't ready and you have to enter items like 1099 using the Forms Mode. And some amounts are not updated like for IRA contribution limits. Did you get it installed and activated ok? Or do you need help with a prior year?

Re: I need help please

lmcquay12479 — Tue, 26 Nov 2024 23:13:26 GMT

Prior yr.