topic Refund for tax penalty that Turbotax caused in Get your taxes done using TurboTax

Refund for tax penalty that Turbotax caused

nenadj — Wed, 11 Feb 2026 10:55:38 GMT

I received notice for additional tax and penalty for my state tax. I contacted Turbotax and a person looked at my return. He didn't point out that it was my mistake but closed the case nevertheless. I entered the data in question in my federal return correctly and state return was generated by Turbotax software. How do I claim penalty amount from Turbotax if it was not my mistake? I understand that you don't want to pay additional tax but you should pay penalties if it is your mistake. Who and how do I contact Turbotax regarding this matter or should I just go to consumer protection agencies? Thank you.

Re: Refund for tax penalty that Turbotax caused

DoninGA — Thu, 07 Nov 2024 20:06:19 GMT

See this TurboTax support FAQ for making a claim under the TurboTax Accurate Calculation guarantee - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/submit-claim-turbotax-100-accurate-calculation-100/L88SYklBL_US_en_US

Re: Refund for tax penalty that Turbotax caused

nenadj — Thu, 07 Nov 2024 20:19:32 GMT

Thank you!