topic My refund check got returned to the software provider which was Intuit. My address is different now than the one I filed with. Now it got mailed to the wrong address. in Get your taxes done using TurboTax

My refund check got returned to the software provider which was Intuit. My address is different now than the one I filed with. Now it got mailed to the wrong address.

tishamyers87 — Wed, 11 Feb 2026 10:55:40 GMT

What should I do?

Re: My refund check got returned to the software provider which was Intuit. My address is different now than the one I filed with. Now it got mailed to the wrong address.

xmasbaby0 — Thu, 07 Nov 2024 19:40:17 GMT

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

If you chose to have your fees deducted from your federal refund, but entered wrong or closed bank account information for your direct deposit, you are going to have an aggravating, frustrating situation. Your refund will go back to the third party bank. The third party bank might issue and mail you a check, or they might send your refund back to the IRS and then you will have to wait for the IRS to mail you a check.

If the third party bank mails the check, it will come in a plain envelope via first class mail so make sure you open all mail and do not assume anything is junk mail without opening it. While you are waiting, make sure that the address you entered on your tax return is correct, or your problem will be even worse.

If you have an incorrect address on your tax return you need to change your address with the IRS.

https://www.irs.gov/faqs/irs-procedures/address-changes/address-changes

Re: My refund check got returned to the software provider which was Intuit. My address is different now than the one I filed with. Now it got mailed to the wrong address.

DoninGA — Thu, 07 Nov 2024 19:42:53 GMT

TurboTax does not receive any type of tax refund, federal or state.

If you requested your refund to be sent to you as a check and it could not be delivered then the check was returned to the IRS.

You need to change your address with the IRS - https://www.irs.gov/faqs/irs-procedures/address-changes

To speak to an IRS agent - Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.

If you requested to have your tax refund direct deposited into a bank account and you also requested to have your TurboTax account fees paid from your federal tax refund, then you need to contact the third party processor for the status of your tax refund.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com