topic How can I get in touch with someone at Intuit to provide feedback regarding their service? in Get your taxes done using TurboTax

How can I get in touch with someone at Intuit to provide feedback regarding their service?

iamwvman2019 — Wed, 11 Feb 2026 10:43:43 GMT

Even though I entered my extended r2023 return, reviewed and submitted it, I've not been able to access or print it. Also, nothing from IRS.

Re: How can I get in touch with someone at Intuit to provide feedback regarding their service?

Anonymous_ — Sun, 15 Dec 2024 05:01:48 GMT

Re: How can I get in touch with someone at Intuit to provide feedback regarding their service?

VolvoGirl — Tue, 15 Oct 2024 17:51:05 GMT

Did you efile? Was it Accepted?

Did you go all the way through the File tab, through the 3 steps and hit the big orange Transmit Returns Now button?

How to check your efile status

https://ttlc.intuit.com/turbotax-support/en-us/help-article/electronic-filing/check-e-file-status/L9XhHDPtD_US_en_US

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile. And check your spam folder for them.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. What does it say?

If your return was Accepted then check IRS Where's my refund

https://www.irs.gov/refunds/

If you efiled, In the PDF of your TurboTax return, the last page of the federal return should be an "electronic postmark" that shows your name, Social Security number, the date and time that you e-filed the return, and the date that the IRS accepted it.

Re: How can I get in touch with someone at Intuit to provide feedback regarding their service?

DoninGA — Tue, 15 Oct 2024 17:51:10 GMT

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state.

This will take you back to the 2023 online tax return.

Click on Tax Tools on the left side of the online program screen. Then click on Print Center. Then click on Print, save or preview this year's return. Choose the option Include government and TurboTax worksheets

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.