topic What are the customer service hours? The message says 5AM - 9AM Pacific time yet when I call at 9PM Eastern time I'm told they are closed? in Get your taxes done using TurboTax

What are the customer service hours? The message says 5AM - 9AM Pacific time yet when I call at 9PM Eastern time I'm told they are closed?

blackhawkcg — Wed, 11 Feb 2026 10:47:33 GMT

Re: What are the customer service hours? The message says 5AM - 9AM Pacific time yet when I call at 9PM Eastern time I'm told they are closed?

xmasbaby0 — Sat, 12 Oct 2024 01:45:39 GMT

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

Re: What are the customer service hours? The message says 5AM - 9AM Pacific time yet when I call at 9PM Eastern time I'm told they are closed?

VolvoGirl — Sat, 12 Oct 2024 02:16:01 GMT

Customer Service

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Today on Friday Oct 11, 2024 it says We're currently open Friday, from 5 AM to 5 PM PT, and Saturday–Tuesday, from 5 AM to 9 PM PT. And they might be closed Monday for the holiday.

it is now Friday 7:14pm Pacific so they are closed.