topic Can't purchase desktop TurboTax Home & Business in Get your taxes done using TurboTax

Can't purchase desktop TurboTax Home & Business

HelpMePurchasePlease — Wed, 11 Feb 2026 10:47:53 GMT

I get message "We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again." I've double-checked all that and attempted multiple times on different days. I have called the credit card company and they confirm no issues with the card. From their end they see the successful purchase attempt and then an immediate refund by the merchant so they say it is a problem at Intuit's end. Any ideas how to pay? It is annoying how limited the options are for paying for turbotax.

Re: Can't purchase desktop TurboTax Home & Business

xmasbaby0 — Fri, 11 Oct 2024 12:56:16 GMT

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

Re: Can't purchase desktop TurboTax Home & Business

SteamTrain — Fri, 11 Oct 2024 13:29:04 GMT

....OR...if you have bought stuff from Amazon, you could buy the download 2023 H&B software from them instead.

From what I understand (since I've never bought TTX software from them)...the download is then done from Amazon Services, and not directly from Intuit...but they are an authorized seller.