Why am I being charged

jahbless809 — Wed, 11 Feb 2026 10:36:23 GMT

Re: Why am I being charged

rjs — Tue, 03 Sep 2024 19:47:04 GMT

What are you being charged for? Do you mean that you are being charged a fee for using TurboTax, or that you owe tax?

If you are being charged for TurboTax, are you using TurboTax Online or the CD/Download TurboTax software? If you are using TurboTax Online, review your fees. What fees do not understand?

Re: Why am I being charged

DoninGA — Tue, 03 Sep 2024 19:50:48 GMT

If you are using the TurboTax online web based editions of either Plus, Deluxe or Premium you have to pay the online account fees for whichever edition you are using to either print or e-file your tax return.

If you purchased one of the TurboTax desktop CD/Download editions, you were supposed to install the TurboTax software on your personal computer, Then complete and file the tax return using the software you purchased.

If for some reason you ended up on the TurboTax online web based editions instead, then you need to download the tax data file to the desktop edition which you already paid for.

See this TurboTax support FAQ for transferring the tax data file from the online edition to the desktop edition - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/switch-turbotax-online-turbotax-cd-download/L8oxEJNu5_US_en_US?uid=m0mugnia

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Why am I being charged

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