topic Re: Hard Disc crashed lost TurboTax Software in Get your taxes done using TurboTax

Hard Disc crashed lost TurboTax Software

rgh64 — Wed, 11 Feb 2026 09:51:34 GMT

My Hard Disc crashed and TurboTax 2023 I had was lost. I have my license number (Activation Code) and my TurboTax 2023 returns, Individual Tax Return.tax2023. However since TurboTax Software was lost I cannot open the files. How do I download, 2023, again?

Re: Hard Disc crashed lost TurboTax Software

DoninGA — Sat, 29 Jun 2024 01:01:10 GMT

If you purchased the 2023 TurboTax software from TurboTax as a download then sign onto your download account and download the software by clicking on Access My Downloads - https://turbotax.intuit.com/personal-taxes/cd-download/

Re: Hard Disc crashed lost TurboTax Software

rgh64 — Mon, 01 Jul 2024 16:09:58 GMT

Does not work.

Puts me into an endless loop.

Access My Downloads -> Login -> Password -> Login -> Password -> .....

Re: Hard Disc crashed lost TurboTax Software

DoninGA — Mon, 01 Jul 2024 16:19:07 GMT

@rgh64 wrote:

Does not work.

Puts me into an endless loop.

Access My Downloads -> Login -> Password -> Login -> Password -> .....

Clear cache and cookies on your web browser. If that does not help change your web browser to one of these you are not using, Google Chrome, Mozilla Firefox, Microsoft Edge.

See this TurboTax support FAQ for clearing cache - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/L8EEqjh3R_US_en_US?uid=ly36objj

See this TurboTax support FAQ for clearing cookies - https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/delete-cookies/L009gaGqG_US_en_US?uid=ly36oy8s

Re: Hard Disc crashed lost TurboTax Software

taxlady28 — Mon, 01 Jul 2024 16:22:16 GMT

Use Chrome browser. If you do not have Chrome, download and install it. Delete browsing data for all time.

Then login to your TurboTax account. At bottom left, click Intuit Account and in that screen you will see your purchases and download links.

Re: Hard Disc crashed lost TurboTax Software

rgh64 — Mon, 01 Jul 2024 20:11:52 GMT

Thanks but none of the suggestions work.

After I login it puts me into a loop.

Clearing all cookies and history does nothing.

I go back to downloads and it is back into a loop.

TurboTax Support indicates the matter is closed.

IT IS NOT CLOSED and the problem persists.

Re: Hard Disc crashed lost TurboTax Software

taxlady28 — Mon, 01 Jul 2024 20:26:05 GMT

Call support. They can push a copy of the software to you.