topic Funds lost in efile in Get your taxes done using TurboTax

Funds lost in efile

jadehound — Wed, 11 Feb 2026 09:57:31 GMT

I paid a portion of my taxes in March when I e-filed. $2,109 to be exact. The funds left my checking account the same day. I then paid the remainder of my tax burden directly to the IRS. Again, those funds left my checking account. Now the IRS is sending me a bill for the $2,109. I contacted TurboTax customer service and was told they are aware of the situation (that they stole my money) and my only recourse is to sit on hold forever waiting for them to maybe give me my money back. Do I have to sue to get those funds returned so I can pay my taxes? WTF?!!

Re: Funds lost in efile

DoninGA — Fri, 14 Jun 2024 17:32:30 GMT

Do not know who you spoke with, but TurboTax has no access whatsoever to payments you make for taxes owed.

How did you pay the taxes owed? By credit card or by direct debit from your bank account?

Re: Funds lost in efile

VolvoGirl — Fri, 14 Jun 2024 17:33:18 GMT

What is the description on your checking account? You should be able to send the IRS a copy of your bank statement showing the payment coming out.