topic Re: 2020 Tax Problem in Get your taxes done using TurboTax

2020 Tax Problem

laraburg — Wed, 11 Feb 2026 07:10:47 GMT

Hi!

What number should I use or who do I call to fix an issue on my 2020 taxes?

Website only goes back 2 years & I can't call the number that my tax man gave me.

Thank you

Re: 2020 Tax Problem

CatinaT1 — Wed, 24 Apr 2024 17:44:30 GMT

800-829-1040 is the number to the IRS.

It might be easiest to set up an account with them.

IRS Individual Online Account

Taxpayers with a Social Security number or an Individual Taxpayer Identification Number can create or access their IRS Individual Online Account to get information they need to file their return.
With an IRS Individual Online Account, people can:
View balance owed, payment history and schedule payments.
Cancel scheduled payments – new feature for 2024.
Get transcripts.
View or create payment plans.
See digital copies of some IRS notices.
View key data from their most recently filed tax return, including adjusted gross income.
Validate bank accounts and save multiple accounts, eliminating the need to re-enter bank account information every time they make a payment.
View, approve and electronically sign power of attorney and tax information authorizations from their tax professional.

Re: 2020 Tax Problem

Anonymous_ — Wed, 24 Apr 2024 17:44:52 GMT

What type of issue?

You can trying calling the IRS directly.

See https://www.irs.gov/help/let-us-help-you

Re: 2020 Tax Problem

DMarkM1 — Wed, 24 Apr 2024 17:49:36 GMT

The IRS customer service number for individual taxpayers is 800-829-1040.

Re: 2020 Tax Problem

laraburg — Wed, 24 Apr 2024 17:56:21 GMT

I am still confused about how to contact a HUMAN to talk about my past 2020 tax return. The link you gave me gives me a broad view. CAn you narrow it down to a direct number? The number I use directs me to a website that wants me to Track my Refund but will NOT let me input info for the 2020 tax year.

Thank you

Re: 2020 Tax Problem

laraburg — Wed, 24 Apr 2024 17:58:15 GMT

Yes, I tried that # several times & it didn't work for my issue.

Is there someone else that might know?

Re: 2020 Tax Problem

Anonymous_ — Wed, 24 Apr 2024 18:02:24 GMT

Telephone assistors can help with many topics but see the list of topics our assistors can’t address.

Verify your identity when you call

Our representatives must verify your identity before discussing your personal information.

Have the following ready when you call:

Individuals

Social Security numbers (SSN) and birth dates
Individual Taxpayer Identification Number (ITIN) if you don’t have a Social Security number
Filing status – single, head of household, married filing jointly, married filing separately or qualifying surviving spouse
Prior-year tax return
Tax return you’re calling about
Any correspondence we sent to you

Third parties calling for someone else

Taxpayer’s name, SSN or ITIN
Tax return you're calling about
Verbal or written authorization (Form 8821, Tax Information Authorization or Form 2848, Power of Attorney and Declaration of Representative) to discuss the account
Preparer tax identification number or personal identification number

Third parties calling for a deceased taxpayer

Death certificate
Court approval letter or our IRS Form 56, Notice Concerning Fiduciary Relationship (for estate executors)

IRS phone number - Call wait times

Filing season
(January - April)

Wait times can average 3 minutes. Some phone lines may have longer wait times.
Wait times are longer on Mondays and Tuesdays, during Presidents Day weekend and around the April tax filing deadline.

Post-filing season
(May - December)

Wait times can average 11 minutes. Some phone lines may have longer wait times.
Wait times are shorter Wednesday through Friday.

Our help lines are open Monday through Friday. Residents of Alaska and Hawaii should follow Pacific time. Phone lines in Puerto Rico are open from 8 a.m. to 8 p.m. local time.

Individuals
800-829-1040
7 a.m. to 7 p.m. local time

Businesses
800-829-4933
7 a.m. to 7 p.m. local time

Non-profit taxes
877-829-5500
8 a.m. to 5 p.m. local time

Estate and gift taxes (Form 706/709)
866-699-4083
10 a.m. to 2 p.m. Eastern time

Excise taxes
866-699-4096
8 a.m. to 6 p.m. Eastern time

Overseas callers
Use our International Services page.

Callers who are hearing impaired
TTY/TDD 800-829-4059