topic Re: Where's my refund? in Get your taxes done using TurboTax

Where's my refund?

CariSalalac — Wed, 11 Feb 2026 07:09:48 GMT

My federal refund was accepted by the IRS in February, but they have not issued it to my bank yet. I cannot get in touch with any human being about the reason, nor the solution. How can I find out what is the issue/holdup?

Re: Where's my refund?

CatinaT1 — Wed, 24 Apr 2024 21:18:03 GMT

Once your return is filed, TurboTax has no control over the processing of your return or the release of your refund.

Here are a couple FAQs to track your refund:
When will I get my federal tax refund?
How do I track my state refund?
Why does Where's My Refund say "approved" but TurboTax still says "accepted"?

Why do some refunds take longer than others?

What if my IRS refund is taking longer than 21 days?

Re: Where's my refund?

DoninGA — Wed, 24 Apr 2024 21:18:14 GMT

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

Re: Where's my refund?

DawnC — Wed, 24 Apr 2024 21:19:49 GMT

Your refund may be delayed if your return needs corrections or extra review. If they need more information to process your return, they'll send you a letter.

Why your refund might be taking longer

Call the IRS about your refund status only if Where's My Refund recommends you contact them. IRS phone numbers and tax help options Local Offices and Taxpayer Advocate Services are included in that link.