topic Clarification on refund received in Get your taxes done using TurboTax

Clarification on refund received

RickyFl — Wed, 11 Feb 2026 07:09:08 GMT

Hi Expert,

On Credit Karma it says that I received $2,797.00 in Tax Refund but the amount I actually received form turbotax was just $1,037.00

Can you explain this?

Thank you so much.

Ricky

Re: Clarification on refund received

CatinaT1 — Wed, 24 Apr 2024 23:50:43 GMT

Is it possible your refund could also be offset?

The IRS and State Governments have the ability to offset a refund to pay for certain past due debts.  You generally will receive a letter stating what the offset was for.  

The IRS provides a toll-free number, (800) 304-3107, to call for information about tax offsets.

Re: Clarification on refund received

RickyFl — Wed, 24 Apr 2024 23:57:12 GMT

Hi CatinaT1,

Thank you the quick response, however, I didn't have any past due debts and thus far I haven't received any letter. Do you know what I should do next to get my 2023 submission reviewed?

Ricky

Re: Clarification on refund received

CatinaT1 — Thu, 25 Apr 2024 00:00:49 GMT

I would wait until you receive a letter from the IRS. Did you call the number just to make sure there is nothing on file?

You could also set up an account with them and probably find out what happened faster.

IRS Individual Online Account

Taxpayers with a Social Security number or an Individual Taxpayer Identification Number can create or access their IRS Individual Online Account to get information they need to file their return.
With an IRS Individual Online Account, people can:
View balance owed, payment history and schedule payments.
Cancel scheduled payments – new feature for 2024.
Get transcripts.
View or create payment plans.
See digital copies of some IRS notices.
View key data from their most recently filed tax return, including adjusted gross income.
Validate bank accounts and save multiple accounts, eliminating the need to re-enter bank account information every time they make a payment.
View, approve and electronically sign power of attorney and tax information authorizations from their tax professional.