topic Cant pay for filing in Get your taxes done using TurboTax

Cant pay for filing

kczap4 — Wed, 11 Feb 2026 07:23:22 GMT

I have tried for a month to pay for my turbotax online filing, but nothing i try works. I checked alll the times that my address is correct, it is (I am overseas in the UK and have not had trouble in the past with a foriegn address), im at my wits end with this!

Re: Cant pay for filing

JulieS — Tue, 16 Apr 2024 13:16:15 GMT

You can contact Support for help with this issue. Follow this link for contact information.

Re: Cant pay for filing

taxlady28 — Tue, 16 Apr 2024 13:17:39 GMT

Now you need an US address to file. Perhaps you can use one from a friend or family in the states.

Re: Cant pay for filing

kczap4 — Tue, 16 Apr 2024 13:58:38 GMT

I CANNOT contact customer service as all my phones are in the UK, though i tried anyway but to see what would happen. It was not able to reach customer service as I expected. Is there an email or something i can reach them maybe?

Re: Cant pay for filing

kczap4 — Tue, 16 Apr 2024 14:00:41 GMT

I do not have any friends for known addresses of any family over in the states. I barely have any if none at all contact over there.

Re: Cant pay for filing

MarilynG1 — Tue, 16 Apr 2024 16:45:32 GMT

Are you paying with a credit card from a US bank? That's a requirement.

You can have a Foreign mailing address.

Here's more info on Efiling with a Foreign Address.

If you're using TurboTax Online, try closing the program, clear your Cache and Cookies, and return to the payment section.

@kczap4

Re: Cant pay for filing

kczap4 — Tue, 16 Apr 2024 17:08:20 GMT

Yes i have been using a US credit card with my US bank account, but everything time i try and enter my payment details, it is not accepted.

Re: Cant pay for filing

Cynthiad66 — Tue, 16 Apr 2024 18:27:46 GMT

Sounds like your computer may be experiencing a loop. Let's clear your cookies, history and cache' then reboot.

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

Related Information:

How to clear your cache

Re: Cant pay for filing

kczap4 — Wed, 17 Apr 2024 09:23:05 GMT

I cleared my history and my cookies cache and tried again, the same problem happened. Same error message of "Please make sure your card number, billing address and CVV are correct"

Re: Cant pay for filing

CatinaT1 — Wed, 17 Apr 2024 12:22:45 GMT

Try using 123 Main Street for the address. Leave City, State and Zip the same.

Re: Cant pay for filing

kczap4 — Wed, 17 Apr 2024 19:08:21 GMT

That didnt do anyting

Re: Cant pay for filing

Vanessa A — Wed, 17 Apr 2024 19:17:29 GMT

Did you try using a different browser? Are you using autofill for the payment?

Re: Cant pay for filing

kczap4 — Thu, 18 Apr 2024 12:40:05 GMT

i entered it by hand every time, and i tried a different browser. same problem.

Re: Cant pay for filing

CatinaT1 — Thu, 18 Apr 2024 12:58:00 GMT

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service