topic Unable to pay for state e-filing in Get your taxes done using TurboTax

Unable to pay for state e-filing

WhatsUpChknButt — Wed, 11 Feb 2026 07:41:34 GMT

Hello,

I have TurboTax for business and home. Unfortunately, I am not able to pay to e-file my state and state return. May I ask if anyone is having the same issue? I was hoping the system would be fixed overnight, but I got the same error message. I've tried multiple credit cards as well. Thankfully, I can mail my state return, but would like to have the data transfer from my business federal to my business state.

Re: Unable to pay for state e-filing

WhiteBarn — Mon, 15 Apr 2024 14:51:04 GMT

I've spent most of 2 days trying to figure it out. The best I found was to go back and select to send state later to avoid payment option. It allowed me to send my federal without payment while I hope to get state filed soon.

Re: Unable to pay for state e-filing

PaulaM — Mon, 15 Apr 2024 14:56:01 GMT

Some people are having luck paying for the state efile fee when they change the billing address of the card to 123 Main St. Leave the city, state and zip as is. @WhatsUpChknButt @WhiteBarn

Re: Unable to pay for state e-filing

WhatsUpChknButt — Mon, 15 Apr 2024 15:29:31 GMT

Thanks! It wouldn’t hurt to give it a try. I called for support and was told to clear my cookies/cache, but thought that was weird since I’m using software and not a browser.

Re: Unable to pay for state e-filing

WhatsUpChknButt — Mon, 15 Apr 2024 16:12:06 GMT

Thank you. It worked for my personal, so it's one big thing off of my plate. However, it didn't for my business software. I'll try again.

Re: Unable to pay for state e-filing

ScottRMcKinley — Mon, 15 Apr 2024 16:49:19 GMT

That worked. After 2 hours of trying variations of my address that are all accurate and acceptable, using '123 Main St.' let me finally e-file.

Re: Unable to pay for state e-filing

V Frazer — Mon, 15 Apr 2024 19:03:14 GMT

The 123 Main St did work. Thank you for the information.

Re: Unable to pay for state e-filing

Split141 — Mon, 24 Mar 2025 18:24:06 GMT

I accidentally discovered this option, by clicking

Help --> Purchase by Phone --> State EFile

You will see a phone number to call, and a serial number to provide to the sales rep. After they take the payment, you will get a confirmation code to enter.

After entering, go back to review your taxes and e-file everything.

Hope this helps.

Re: Unable to pay for state e-filing

bg149 — Fri, 11 Apr 2025 14:34:11 GMT

Thank you so much for this suggestion. It saved me from throwing my laptop out the window after my payment couldn’t be processed through the desktop software for two days straight.

The only pain point was that it took me three separate calls to a support representative to find someone who knew what the heck they were doing and could help me out.

Re: Unable to pay for state e-filing

bbryanlj — Mon, 13 Apr 2026 22:14:47 GMT

I'm having the same problem. Never had a problem like this in all the years I've been using Turbo tax.

Re: Unable to pay for state e-filing

CatinaT1 — Tue, 14 Apr 2026 13:39:47 GMT

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service