topic Desktop e-file rejected with IND-996 in Get your taxes done using TurboTax

Desktop e-file rejected with IND-996

Joecoollee — Wed, 11 Feb 2026 07:45:53 GMT

I just received a rejection of e-file with code IND-996:

The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN) provided on the return is not valid

There is a link to explain this code. But going through the "review" steps from the software, there is no place to allow me to input/update my dependent's PIN number. How do I fix this?

Re: Desktop e-file rejected with IND-996

ee-ea — Mon, 15 Apr 2024 04:36:53 GMT

https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/add-remove-6-digit-ip-pin/L1cz7f2zQ_US_en_US?uid=ldby91nc

Re: Desktop e-file rejected with IND-996

Joecoollee — Mon, 15 Apr 2024 10:53:59 GMT

This link does not work for desktop version. Need to find other solution! HELP!

Re: Desktop e-file rejected with IND-996

JohnW152 — Mon, 15 Apr 2024 13:31:35 GMT

To update your IP PIN information in TurboTax Desktop:

Select PERSONAL in the banner
Select Other Tax Situations below PERSONAL in the banner
Under Other Return Info, select Update next to Identity protection PIN
You should land on the Identity Protection PIN screen. From there, you should be able to make any updates necessary