topic Unable to enter W2 data in Get your taxes done using TurboTax

Unable to enter W2 data

cabrinidongxi — Wed, 11 Feb 2026 08:22:42 GMT

After importing last year's return and doing the personal information, TT would like to collect W2 data. It recommends attempting to import from a photo of the W2, but the image of the W2 (in JPEG) format is grayed out and I'm not able to select it.

After canceling out of the file picker and selecting the manual entry tile, I'm unable to enter any data -- the Continue button is unresponsive.

This is on macOS (Sonoma 14.4.1).

Re: Unable to enter W2 data

CatinaT1 — Fri, 12 Apr 2024 14:03:06 GMT

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax. You can also try a different browser.

Also, make sure you have ran all updates.

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

Re: Unable to enter W2 data

cabrinidongxi — Fri, 12 Apr 2024 14:26:18 GMT

Thanks for the suggestions. I’m not using the web version of TT. Saving and restarting made manual W2 entry possible, but not selecting an image to scan. According to TT when I installed it was up to date. That was about 30 minutes prior to encountering the problem.