topic Pay issue in Get your taxes done using TurboTax

Pay issue

realAPC — Wed, 11 Feb 2026 08:24:35 GMT

I updated my payment method to pay with a credit card instead of paying with my return so I could save on the $40 fee.

After updating it, I was immediately charged. I wanted to enter a service/discount code before submitting the payment but now I am unable to.

I believed that I would be charged after submitting/filing. Instead I was charged after updating my payment method. The button to enter stated "Confirm Payment" leading me to believe I was confirming the payment method. If it had said, "Pay Now" or "Buy Now" then I would have found a solution prior to entering the new payment method.

I requested a refund and received an email that stated: TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee.

I haven't chosen to file yet, so I'm not sure why I was charged.

Re: Misled into paying

JulieS — Thu, 11 Apr 2024 16:58:48 GMT

Please follow this link for help with billing issues.

Re: Misled into paying

VolvoGirl — Thu, 11 Apr 2024 17:26:26 GMT

You should always assume that anytime you enter a credit card on any website you will be charged immediately. You have to pay first to print or efile.

Re: Misled into paying

Rt4dpres87 — Thu, 11 Apr 2024 18:13:38 GMT

I see that my taxes hasn’t been submitted after I have done everything that I need to do