topic Re: "Confirm Payment" DOES NOT WORK! in Get your taxes done using TurboTax

"Confirm Payment" DOES NOT WORK!

desdesdes — Wed, 11 Feb 2026 08:28:27 GMT

I am trying to file my return after using your fing product, and at the final step, after putting in my CC information it hangs on a grayed out screen, as if there is an error. All fields are filled in. There is no error presented. I have entered this information 8 or 9 times now. I have used two different browsers, each with "incognito" windows so there are no cache or cookie memories.

This is pathetic.

Re: "Confirm Payment" DOES NOT WORK!

desdesdes — Thu, 11 Apr 2024 00:40:33 GMT

I figured it out for you numbskulls.

I went to my phone to pay, and when submitting there is a popup saying "we think your zip code is wrong" because it wants to add the extra digits for the POB. As a note, no, it isn't wrong.

The desktop browser page is **bleep**, so it appears to be choking on this.

And we are to expect that your results are 100% accurate?

Yeah, sure.

Re: "Confirm Payment" DOES NOT WORK!

CatinaT1 — Thu, 11 Apr 2024 13:20:41 GMT

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service