Deactivate a license

Jim-Bob-61 — Wed, 11 Feb 2026 08:47:40 GMT

I ran a version of Turbo Tax Deluxe on my PC and did my taxes as well as some, non-paid, for family members. I have 2 more to do and reached my 5 return limit. In the past, I've loaded the program on a laptop and finished the other returns. I see now, they track the number of returns per license. Ok, no problem. So I downloaded another copy (paid download) and installed it on my laptop and activated the license. But I am getting a message that I can only do 5 returns per account. I have a different email I can use but my license is tied to my initial email. (Didn't realize the 5 limit until after I activated the 2nd license). How do I deactivate this license and then use it under a different email.

Thanks for your input.

CV Jim

Re: Deactivate a license

VolvoGirl — Mon, 08 Apr 2024 04:41:13 GMT

Sorry you can't buy another program to get more efiles. 5 is an IRS limit. It's just now they are enforcing it. Don't think you can deactivate a license code. Call support.

How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

topic Deactivate a license in Get your taxes done using TurboTax

Deactivate a license

Re: Deactivate a license