topic Re: Importing Tax Documents in Get your taxes done using TurboTax

Importing Tax Documents

MJPumper1 — Wed, 11 Feb 2026 09:03:10 GMT

When I click on "Add W2" I get a blank screen and nothing happens. How can I do my taxes if I can't even get my W2 information added?

taxlady28 — Fri, 05 Apr 2024 21:28:19 GMT

Use the option to type it in yourself.

MJPumper1 — Sat, 06 Apr 2024 00:30:35 GMT

If I click "Update" under "Wages and Salaries" I also get a blank screen. I don't see any option to manually input my W2 details.

DoninGA — Sat, 06 Apr 2024 00:33:37 GMT

Which TurboTax program are you using?

The TurboTax online web-based edition?

Or the TurboTax desktop CD/Download edition installed on a personal computer? If the desktop edition, which operating system, Windows or Mac?

MJPumper1 — Sat, 06 Apr 2024 02:32:53 GMT

It's the Windows download edition.

DoninGA — Sat, 06 Apr 2024 15:08:46 GMT

@MJPumper1 Try this procedure -

Save your tax return and close the TurboTax program

Right click on the TurboTax icon

Click on Properties

Click on the Compatibility tab

Check the box Run this program as an administrator

Click on Apply and OK

Start the TurboTax program and see if the problem persists

MJPumper1 — Sat, 06 Apr 2024 21:00:02 GMT

This appears to have worked as I can now enter info from my W2. Thank you so much!