topic Social Security page freezes up in Get your taxes done using TurboTax

Social Security page freezes up

Anne6666 — Wed, 11 Feb 2026 09:03:00 GMT

I'm having problems with the Social Security page freezing up on TurboTax Premier Desktop using Mac OS 12.7.4. Every time I navigate to the Social Security page the formatting looks odd and it freezes and won't allow input or further navigation. I'm stuck. Everything up to that point has worked well.

Re: Social Security page freezes up

MarilynG1 — Fri, 05 Apr 2024 22:11:32 GMT

If you're using TurboTax Desktop, you can enter your Social Security info directly onto the Social Security Benefits Worksheet in FORMS mode.

If you're using TurboTax Online, try closing the program, clear your Cache and Cookies, and return to the social security entry area.

Let us know if this doesn't resolve your issue, and we'll try to help further.

Re: Social Security page freezes up

Anne6666 — Sun, 07 Apr 2024 22:41:59 GMT

Thank you! That worked! We were able to successfully efile our taxes.