topic Turbo tax will not let me sign in even when I successfully updated my password. in Get your taxes done using TurboTax

Turbo tax will not let me sign in even when I successfully updated my password.

tanglebox — Mon, 03 Jun 2019 17:37:50 GMT

I have my sign in ID and successfully changed my password and now Turbo Tax will not let me sign in. It reverts back to sign in screen when I try to sign in.

To access your account, please click on go to our account...

KatrinaLO — Mon, 03 Jun 2019 17:37:51 GMT

To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

Re: Turbo tax will not let me sign in even when I successfully updated my password.

reddfoxx1963 — Mon, 13 Jan 2020 19:42:21 GMT

Turbo tax will not let me sign in even when I successfully updated my password

Re: Turbo tax will not let me sign in even when I successfully updated my password.

BillM223 — Mon, 13 Jan 2020 23:17:59 GMT

@reddfoxx1963 Did you try the steps that KatrinaLO gave above for account recovery?

Re: Turbo tax will not let me sign in even when I successfully updated my password.

miss_mahogany22003 — Tue, 11 Feb 2020 04:06:34 GMT

Yes, and the problem still exist. After following the instructions given above, all it does is take you back to the home page and keep asking for a password! You click on any link to recover and the web page spins and takes you back to the very beginning. I am unable to log in and unable to change my password.

Re: Turbo tax will not let me sign in even when I successfully updated my password.

BrandiLO — Tue, 11 Feb 2020 04:39:31 GMT

To best resolve this issue, please click here to get in contact with customer care. Please be sure to enter the correct product, edition, and a detailed description of your issue. If you see a message that says "We can't find an answer to your issue", please click the "Try Something Else" drop down. Once you fill out the form you will be given a service ticket number and a phone number to contact customer care.

Re: Turbo tax will not let me sign in even when I successfully updated my password.

503ntens87 — Sun, 19 Apr 2020 16:08:37 GMT

Every time i try to go log in it tells me to many trys try back in 15 minutes so i do says same thing even after changing password

Re: Turbo tax will not let me sign in even when I successfully updated my password.

Annmoorer — Tue, 28 Apr 2020 20:00:15 GMT

Turbo tax will not let me in even when i successfully updated my password.

Re: Turbo tax will not let me sign in even when I successfully updated my password.

SusanY1 — Tue, 28 Apr 2020 20:12:18 GMT

Try clearing your internet browser's cache & cookies before trying again (or try a different browser.) This seems to work for most users. You can clear these from your browser's settings.

For Google Chrome you can also use the keyboard shortcut Ctrl+shift+delete.

@Annmoorer