topic I'm in a continuous loop and will not let me e-file. in Get your taxes done using TurboTax

I'm in a continuous loop and will not let me e-file.

cson64078 — Wed, 11 Feb 2026 04:55:31 GMT

Re: I'm in a continuous loop and will not let me e-file.

JulieS — Sun, 31 Mar 2024 12:46:11 GMT

Yes, some customers have reported this looping behavior in the final steps of their return. Please try the following:

Select Federal from the left menu, then Federal Review to begin the federal review process. Address all details before moving on.
Select State from the left menu, then State Review to begin the state review process. Address all details before moving on.
Select Review from the left menu, then Check my info to begin the final review process.
After re-running the Reviews and addressing any details, continue into the File section and keep going until your submit your return.

If this doesn't work for you, please respond back and TurboTax can help you further.

Re: I'm in a continuous loop and will not let me e-file.

cson64078 — Mon, 01 Apr 2024 00:39:03 GMT

Hi,

I tried these and it's still not working for me. It keeps bringing me back to "Last year's tax info" when I click continue after "e-file" for both federal and state taxes. Could you please help? Thanks

Re: I'm in a continuous loop and will not let me e-file.

CatinaT1 — Mon, 01 Apr 2024 16:27:07 GMT

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax. You can also try a different browser.

Also, make sure you have ran all updates.

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

Re: I'm in a continuous loop and will not let me e-file.

cson64078 — Wed, 03 Apr 2024 01:13:45 GMT

Hello,

I tried doing this on Safari and chrome after cleaning out my cookies and cache and it's still not working. It keeps bringing me back to last year's tax return and I'm still in the continuous loop.

Are you able to look into what's causing this just on my account for some reason?

with the deadline coming up, I would really like to file and submit ASAP. Thank you

Re: I'm in a continuous loop and will not let me e-file.

CatinaT1 — Wed, 03 Apr 2024 12:37:57 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: I'm in a continuous loop and will not let me e-file.

ElJefeCuev1 — Sun, 02 Mar 2025 20:30:48 GMT

Greetings,

Fortunately I will never use Turbotax for Business again because the partnership LLC we have was closed in December.

The fact the TurboTax ignores this very frustrating issue is comical because the same problem has existed for many years and yet I still subscribe. Definitely the true definition of insanity.

Over the years the solution does crop up from the professionals in the community which I am thankful for, but this is a terrible way to run a software business. Open up a ticket and RESOLVE the issues!!!!

Have a great week,

-El Jefe

Re: I'm in a continuous loop and will not let me e-file.

lestatia13 — Tue, 27 Jan 2026 04:49:35 GMT

I've tried everything suggested multiple times but am still in the loop to file my return

Re: I'm in a continuous loop and will not let me e-file.

Lylap — Tue, 27 Jan 2026 05:16:29 GMT

I’m fairly certain if you download the desktop version from the products section and purchase the license code it’ll unlock the loop. I’m stuck in the same situation but I don’t think it’s fair we should have to purchase a product just because they locked us.

Re: I'm in a continuous loop and will not let me e-file.

CatinaT1 — Tue, 27 Jan 2026 13:22:26 GMT

If you are using Online, it sounds like something got stuck. You can try these things:

Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

Re: I'm in a continuous loop and will not let me e-file.

akanke30 — Thu, 29 Jan 2026 00:18:13 GMT

@CatinaT1

I have tried every single option I can find. Cleared cache, signed out of TurboTax, uninstalled the app and attempted to review Federal and state taxes on chrome. Tried incognito tab, waited, and retried to submit. Yet, I am still stuck in a never ending loop in final review step 2. I go through step 2 complete it and it kicks me back to original page and I am unable to go to step 3 final sign and submit option.

My federal has been accepted, processed and on its way to me.

Please help address my issue without asking me to repeat things I have already done.

Thank you.

Re: I'm in a continuous loop and will not let me e-file.

DawnC — Thu, 29 Jan 2026 00:33:57 GMT

Some customers are experiencing issues when trying to file and pay with their refund. We are investigating this issue. However, if you would prefer to file now, you can do so by switching to pay your TurboTax fees with a credit card instead of using the pay with my refund option by following these steps. @akanke30

Re: I'm in a continuous loop and will not let me e-file.

quest187 — Sat, 31 Jan 2026 00:24:57 GMT

Even if I pay with my credit card, I am unable to file. I get the message saying "To move on, you must choose either E-file or File by mail for at least one of your returns." and can't move pass this. Cleared cache, history, I don't want to have to pay for the software desktop version if I already had to pay the $49 and now I can't file.

Re: I'm in a continuous loop and will not let me e-file.

NicolleR1 — Mon, 02 Feb 2026 19:20:20 GMT

We are aware that some customers are experiencing issues when trying to file but are looped back instead of being able to proceed and file.

We are currently investigating this issue. We will notify you once the program is updated.

Re: I'm in a continuous loop and will not let me e-file.

Melecheverry — Thu, 05 Feb 2026 03:00:52 GMT

I already did all of that, I have an investigation number and everything but I need further help! I called a few days ago and still have no help!!!

Re: I'm in a continuous loop and will not let me e-file.

MarilynG1 — Fri, 06 Feb 2026 00:17:01 GMT

If you're using TurboTax Online, often clearing your Cache and Cookies will resolve the issue. You could also consider Efiling your Federal return only, when you step through the FILE section, and going back to file your state later. This has worked for some customers.

Here's more info on Filing Federal and State Returns Separately.

@Melecheverry

Re: I'm in a continuous loop and will not let me e-file.

Lamanda — Fri, 06 Feb 2026 20:13:53 GMT

I kept having this problem! After 4 calls and no solution or anything I think I'm giving up and heading to HR Block.

Re: I'm in a continuous loop and will not let me e-file.

Melecheverry — Fri, 06 Feb 2026 21:41:39 GMT

I had called so many times SINCE MONDAY and no one gives me solutions or refund!!! This is horrible service. I have done everything they opened an investigation on Monday STILL NO SOLUTION after they sayd that 3 business day… is Friday.

Re: I'm in a continuous loop and will not let me e-file.

mrjmah9616 — Fri, 13 Mar 2026 15:48:58 GMT

This is also happening to me. Unable to find a resolution.

Re: I'm in a continuous loop and will not let me e-file.

CatinaT1 — Fri, 13 Mar 2026 15:56:00 GMT

Sounds like something got stuck. You can try these things:

Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
Restart the Browser: Close all open windows of your browser entirely and then reopen it.