topic Re: Activation code not working in Get your taxes done using TurboTax

Activation code not working

Brian1224 — Tue, 10 Feb 2026 11:18:48 GMT

I purchased a package at costco. go to enter the activation code and it will not let me in. Checked and verified code numerous times and it will not let me in.

Re: Activation code not working

Cynthiad66 — Mon, 19 Feb 2024 14:22:09 GMT

Did you buy the TurboTax Online or the TurboTax Desktop/Download software? What error message are you getting?

Whether you are using our TurboTax Online or CD/Download version, please follow the link below relating to your version of choice to receive the guidance you need.

In the online edition of TurboTax, how do I use a prepayment code?

Understanding your TurboTax product license code

Re: Activation code not working

SteamTrain — Mon, 19 Feb 2024 15:12:46 GMT

Someone yesterday had that issue, and found that their AVAST internet safety settings were set really high, and that blocked the entry of the code.

Night be anyone's Virus setting, if set too robustly/restrictively.

Re: Activation code not working

SteamTrain — Mon, 19 Feb 2024 15:38:12 GMT

OK...found the details:

Whatever works.....perhaps we should suggest both.

But a Windows Rt-Click on the TTX icon...and "Run as Administrator", without messing with a possible high firewall setting should be your first try.

______

Otherwise try:

1) Temp shutdown of Firewall ? (McAfee mainly?)

then

2) Run As Administrator?

Re: Activation code not working

djzavitz — Fri, 22 Mar 2024 19:13:25 GMT

We purchased at Costco too and couldn’t download because we have a MAC … tried using the activation code online but not working either. Can we return or is there a way to make it work online? Thanks!

Re: Activation code not working

CatinaT1 — Mon, 25 Mar 2024 16:19:22 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service