topic Re: Says problem loading data in Get your taxes done using TurboTax

Says problem loading data

jakegilpatrick — Wed, 11 Feb 2026 05:53:18 GMT

get an error says can't load data

Re: Says problem loading data

Cynthiad66 — Sun, 17 Mar 2024 14:50:36 GMT

We'd love to help you complete your tax return, but need more information. Can you please clarify your question? Please provide more details about your issue. What says there is a problem loading data?

Re: Says problem loading data

JTaylor48 — Thu, 21 Mar 2024 22:06:42 GMT

Continually returns an error message:

Payment error

Whoops! We hit a snag loading your data. Please try again.

Been going on for ma since yesterday

Re: Says problem loading data

JTaylor48 — Thu, 21 Mar 2024 22:08:58 GMT

I called customer support yesterday. The operator said that they were having a problem and they asked me to wait 24 hours and retry. I did, and got the same result.

Re: Says problem loading data

CatinaT1 — Fri, 22 Mar 2024 14:01:22 GMT

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service