topic "Oops something went wrong" error when trying to start a personal return. I completed a business return and want to also use my intuit account to start a personal return. in Get your taxes done using TurboTax

"Oops something went wrong" error when trying to start a personal return. I completed a business return and want to also use my intuit account to start a personal return.

kristenliane-gma — Wed, 11 Feb 2026 05:36:36 GMT

Re: "Oops something went wrong" error when trying to start a personal return. I completed a busin...

CatinaT1 — Thu, 21 Mar 2024 18:29:58 GMT

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax. You can also try a different browser.

Also, make sure you have ran all updates.

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

Re: "Oops something went wrong" error when trying to start a personal return. I completed a busin...

kristenliane-gma — Thu, 21 Mar 2024 18:40:34 GMT

Unfortunately this did not resolve the issue, I continue to receive the same error message.

Re: "Oops something went wrong" error when trying to start a personal return. I completed a busin...

CatinaT1 — Thu, 21 Mar 2024 19:13:23 GMT

Check to make sure you have a good, strong internet connection. If you are using a vpn, you might need to temporarily disconnect it. Same with anti-virus software.