https://ttlc.intuit.com/community/taxes/discussion/turbotax-activate-error/01/3267677#M1201826 <P>Hello,</P><P>&nbsp;</P><P>I order a TT desktop (Windows) version, when I install it, but it can't activate.</P><P>I called customer services, they use a remote screen monitor software to help me, but we are still not resolve issues.</P><P>We spends whole day, just circle in uninstall, download, install, activate failed, try again, but we are got nothing in final.</P><P>&nbsp;</P><P>My question, how can we resolve the activate issues?</P><P>&nbsp;</P><P>btw: masked login account is purchase order account, and download link from order confirm email (navigation to Turbotax website)</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="TMPX.png" style="width: 368px;"><img src="https://ttlc.intuit.com/community/image/serverpage/image-id/41525i53DC1EA24B02BD37/image-dimensions/368x274?v=v2" width="368" height="274" role="button" title="TMPX.png" alt="TMPX.png" /></span></P><P>&nbsp;</P><P>edit01: the issue resolved by customer services now.</P> Wed, 11 Feb 2026 05:45:13 GMT chenm003 2026-02-11T05:45:13Z https://ttlc.intuit.com/community/taxes/discussion/turbotax-activate-error/01/3267677#M1201826 <P>Hello,</P><P>&nbsp;</P><P>I order a TT desktop (Windows) version, when I install it, but it can't activate.</P><P>I called customer services, they use a remote screen monitor software to help me, but we are still not resolve issues.</P><P>We spends whole day, just circle in uninstall, download, install, activate failed, try again, but we are got nothing in final.</P><P>&nbsp;</P><P>My question, how can we resolve the activate issues?</P><P>&nbsp;</P><P>btw: masked login account is purchase order account, and download link from order confirm email (navigation to Turbotax website)</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="TMPX.png" style="width: 368px;"><img src="https://ttlc.intuit.com/community/image/serverpage/image-id/41525i53DC1EA24B02BD37/image-dimensions/368x274?v=v2" width="368" height="274" role="button" title="TMPX.png" alt="TMPX.png" /></span></P><P>&nbsp;</P><P>edit01: the issue resolved by customer services now.</P> Wed, 11 Feb 2026 05:45:13 GMT https://ttlc.intuit.com/community/taxes/discussion/turbotax-activate-error/01/3267677#M1201826 chenm003 2026-02-11T05:45:13Z