topic Re: Blank screen in Get your taxes done using TurboTax

Blank screen

whodiini — Tue, 10 Feb 2026 10:35:00 GMT

When I am on federal taxes, I select investment income: stocks, crypto,... Then it asks did you sell and of these investments? I press "Yes". Then the screen says, "OK, lets start with one investment type
"". I choose Stocks, Bonds Mutual funds. Press "Continue" Then I get a blank screen.Nothing I do can get past the blank screen, except to choose in the menu.

On the bottom left of the blank screen it shows Show Schedule D. Click on that and schedule D shows up. I cannot enter anything, quickzoom doesnt work, only thing I can do is hide schedule D and return to the blank screen.

Anyone know what is going on???

Re: Blank screen

CatinaT1 — Wed, 06 Mar 2024 14:45:38 GMT

Are you still experiencing this problem?

Make sure you have ran all updates.

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

Re: Blank screen

whodiini — Wed, 06 Mar 2024 20:39:25 GMT

Nothing worked. Latest updates installed. Gave up.

Re: Blank screen

DoninGA — Wed, 06 Mar 2024 20:41:34 GMT

Which operating system are you using, Windows or Mac, with the TurboTax desktop software?

Re: Blank screen

whodiini — Wed, 06 Mar 2024 21:41:24 GMT

Mac desktop version.

Re: Blank screen

DoninGA — Wed, 06 Mar 2024 22:03:10 GMT

Darn...If you were using Windows I have a procedure that would probably correct the problem you are having with a blank screen.

Do not have a fix for a Mac

Re: Blank screen

MonikaK1 — Thu, 07 Mar 2024 01:26:44 GMT

Some Mac users are reporting issues with the screen size in certain areas of the program in that the button needed is not showing on the screen.

To adjust the resolution on your screen, you could try the steps on this Apple Support page:

On your Mac, choose Apple menu > System Settings, then click Displays in the sidebar. (You may need to scroll down.) Select the display you want to adjust, then select the resolution you want to use. You may be able to turn on “Show all resolutions” to see additional resolutions for the display.

Depending on how you adjust the resolution, some app windows may not fit entirely on the screen. Using a scaled resolution may affect performance.

In the alternative, you could hook up a separate monitor to your Mac to see if this resolves the issue.

You can also check to see if you have the latest version running. On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them. Once you've done this, try again.

@whodiini

Re: Blank screen

whodiini — Thu, 07 Mar 2024 02:14:57 GMT

Its not an issue with the window size. I can see at the bottom lower left, showing "open schedule D", which works. The blank screen is the onestep screen.

Re: Blank screen

whodiini — Thu, 07 Mar 2024 20:01:06 GMT

Did the usual thursday critical updates. No change to blank screen. I can click on selling a home and it works, but not for stocks - blank screen. Giving up on turbotax,

Re: Blank screen

CatinaT1 — Fri, 08 Mar 2024 15:48:18 GMT

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax. You can also try a different browser.

Also, make sure you have ran all updates.

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

If that doesn't work, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: Blank screen

kevh — Mon, 25 Mar 2024 04:28:38 GMT

I have this exact same problem right now as well. Can't manually add a 1099-B, just hit a blank screen. It works if I start a brand new tax return file, just not with my existing file.

Unfortunately I can't start from scratch since I already filed my taxes, and I'm actually trying to get started on an amendment since I forgot a 1099, and now I can't add one. Called support and nobody has been able to help me.

Probably won't use TurboTax next year.

Re: Blank screen

pf128 — Mon, 25 Mar 2024 05:56:10 GMT

In the same boat as kevh (filed taxes, forgot a 1099, now trying to amend and getting the blank screen). Also probably not going to use TurboTax next year. Definitely not if this bug can't be fixed.

Re: Blank screen

mazh — Mon, 25 Mar 2024 09:06:32 GMT

I'm seeing the same issue as everyone here (except I'm not attempting to amend my filing, I'm trying to file for the first time).

I have TurboTax 2023 Premier (for Mac) version, not the online version.

If I click "Stocks, Bonds, Mutual Funds" (the first of 3 boxes), I get a blank screen. The only thing I see is in the bottom left "show Schedule D". But no wizard. Impossible to know what number to plug in where in the form without the wizard.

Symptom has nothing to do with display resolution.

The other two boxes seem to work, but don't work for what I need (RSU/ESPPs).

I was able to use the exact same feature in TTax 2022 to enter my ESPPs/RSUs and it worked.

Something's gone bad in the 2023 version.

I've installed all the updates.

Is anyone working on the fix?

Re: Blank screen

trbo98 — Thu, 28 Mar 2024 02:20:59 GMT

Also having the same issue, I hate turbo tax

Re: Blank screen

mazh — Thu, 28 Mar 2024 02:59:47 GMT

The only remedy I found is to use the "Other" box (i.e., the 3rd option) which does not appear to have anything to do with stocks.

After going through one or two screens, you should find a pull-down menu where you can select "RSU" and "ESPPs".

It appears to work (although I can't vouch for the calculations, and some of the questions are confusing).

I also spent a couple of hours w/ Turbo Tax tech support earlier this week. Using screen sharing, the rep was able to confirm the "blank screen" problem I was seeing.

The rep was skeptical that a fix would be available before April 15, but the hope is that it would be fixed by next year.

The rep mentioned another potential remedy (which I have not tried) which is to use the option to "import from my banking institution" (don't know exactly what it's called). In theory, this will load up all the correct forms (e.g., 1099-B).

Re: Blank screen

JohnW152 — Thu, 28 Mar 2024 13:29:25 GMT

There are a few fixes you might try, if you haven't already.

See if the guidance in the TurboTax Help article How do I fix missing screens, buttons, or images in TurboTax Desktop for Windows? will help with your issue.

@trbo98

Re: Blank screen

mazh — Thu, 28 Mar 2024 16:51:21 GMT

Thank you. The remedy is for Windows. I have the Mac version of Turbo Tax, and I think the same is true for several others on this thread.

Re: Blank screen

JohnW152 — Thu, 28 Mar 2024 17:11:03 GMT

Hopefully the TurboTax Help article Troubleshooting TurboTax for Mac Desktop installation and updating issues will be more helpful. Note that there's a contact link in the article, just in case.

Re: Blank screen

whodiini — Thu, 28 Mar 2024 23:38:43 GMT

Article was not very helpful. I checked, as of today, the latest critical updates of turbotax mac does not fix the blank screen issue. Judging from the past response from Turbotax of critical issues that affect a small number of people, I would be surprised if this reached the threshold where they would bother to fix it for this year or the next. Just providing a realistic assessment for those sharing the same issue.

Re: Blank screen

DaisyDaisy — Sun, 31 Mar 2024 05:26:03 GMT

I saw the exact same problem in Mac.

How can I move on with this problem?