https://ttlc.intuit.com/community/taxes/discussion/reinstalling-turbotax/01/3230794#M1187957 <P>I've used Turbotax for 5 years on this same computer. I bought the 2023 CD but it wouldn't install. Error message&nbsp;</P><P>"The file ‘lmx.deliaf_hcnual_idu_petsysae_lacol_tib46_rgnerepw’ cannot be installed because the file cannot be found in cabinet file ‘Data1.cab’. This could indicate a network error, or an error reading from the CD-ROM, or a problem with this package."</P><P>So I downloaded it from the site, but it wouldn't appear. Tried several times, called support and talked for 90 minutes - no success.&nbsp; So I deleted all four copies of the download to start over. Now when I enter the license code, it says: "<SPAN class=""><SPAN>&nbsp;</SPAN></SPAN><SPAN>"This&nbsp;<EM>license code has already been associated</EM>&nbsp;with an&nbsp;<EM>account</EM>.&nbsp;<EM>Please check</EM>&nbsp;that&nbsp;<EM>account</EM>&nbsp;and&nbsp;<EM>look</EM>&nbsp;for it in&nbsp;<EM>Downloads</EM>." But there are no downloads. What should I do now?</SPAN></P> Wed, 11 Feb 2026 07:02:04 GMT tomcromwell 2026-02-11T07:02:04Z https://ttlc.intuit.com/community/taxes/discussion/reinstalling-turbotax/01/3230794#M1187957 <P>I've used Turbotax for 5 years on this same computer. I bought the 2023 CD but it wouldn't install. Error message&nbsp;</P><P>"The file ‘lmx.deliaf_hcnual_idu_petsysae_lacol_tib46_rgnerepw’ cannot be installed because the file cannot be found in cabinet file ‘Data1.cab’. This could indicate a network error, or an error reading from the CD-ROM, or a problem with this package."</P><P>So I downloaded it from the site, but it wouldn't appear. Tried several times, called support and talked for 90 minutes - no success.&nbsp; So I deleted all four copies of the download to start over. Now when I enter the license code, it says: "<SPAN class=""><SPAN>&nbsp;</SPAN></SPAN><SPAN>"This&nbsp;<EM>license code has already been associated</EM>&nbsp;with an&nbsp;<EM>account</EM>.&nbsp;<EM>Please check</EM>&nbsp;that&nbsp;<EM>account</EM>&nbsp;and&nbsp;<EM>look</EM>&nbsp;for it in&nbsp;<EM>Downloads</EM>." But there are no downloads. What should I do now?</SPAN></P> Wed, 11 Feb 2026 07:02:04 GMT https://ttlc.intuit.com/community/taxes/discussion/reinstalling-turbotax/01/3230794#M1187957 tomcromwell 2026-02-11T07:02:04Z https://ttlc.intuit.com/community/taxes/discussion/re-reinstalling-turbotax/01/3238535#M1190686 <P><SPAN style="background-color:inherit;color:rgb(45,51,56);font-size:10.5pt;">Unfortunately you will need to call TurboTax Customer service</SPAN><SPAN style="background-color:inherit;color:windowtext;font-size:12pt;">.  Here is a link:  </SPAN><A href="https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632" target="_blank"><SPAN style="background-color:inherit;font-size:10.5pt;">Turbo Tax Customer Service</SPAN></A><SPAN style="background-color:rgb(255,255,255);color:windowtext;font-size:12pt;">&nbsp;</SPAN></P> Tue, 05 Mar 2024 14:25:23 GMT https://ttlc.intuit.com/community/taxes/discussion/re-reinstalling-turbotax/01/3238535#M1190686 CatinaT1 2024-03-05T14:25:23Z