topic Endless loop when entering information about a dependent. in Get your taxes done using TurboTax

Endless loop when entering information about a dependent.

dj3183 — Mon, 03 Jun 2019 17:17:59 GMT

I am just beginning and going through the process of updating information about my daughters to see if they qualify as dependents. First it asks if she was married as of December 31, 2017. I click "No" and press "Continue". Then it asks if she was a full-time student and I click "No" and press "Continue". Then it asks (again) if she was married as of December 31, 2017. I click "No" and press "Continue". Then it asks if she was a full-time student and I click "No" and press "Continue".

Try running a program update then rebooting your computer...

Critter — Mon, 03 Jun 2019 17:18:01 GMT

Try running a program update then rebooting your computer ... see if that shakes it up.

@dj3183 are you still facing the issue? i quickly checked...

Arunkumar — Mon, 03 Jun 2019 17:18:02 GMT

@dj3183 are you still facing the issue? i quickly checked and it doesn't get into the loop. Post the second question, it takes the user to a screen related to custody agreement.

Yes. I uninstalled TurboTax and reinstalled it. Still loo...

dj3183 — Mon, 03 Jun 2019 17:18:04 GMT

Yes. I uninstalled TurboTax and reinstalled it. Still loops between those two questions. Does Intuit Have a support line to call where they can actually see what I’m doing??

I'm having the exact same issue. Hope it gets fixed in a...

dgpawl66 — Mon, 03 Jun 2019 17:18:05 GMT

I'm having the exact same issue. Hope it gets fixed in a future update.

Same problem here. No support available on weekend. Fru...

jackierose_2000 — Mon, 03 Jun 2019 17:18:06 GMT

Same problem here. No support available on weekend. Frustrating.

We have been discussing this in this post ... see if anyt...

Critter — Mon, 03 Jun 2019 17:18:07 GMT

We have been discussing this in this post ... see if anything helps you ...

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4148638-bug-software-won-t-advance-past-full-time-student-question">https://ttlc.intuit.com/questions/4148638-bug-software-won-t-advance-past-full-time-student-question</a>

Software issue Intuit needs to fix. Everyone should blo...

robinwaiz — Mon, 03 Jun 2019 17:18:09 GMT

Software issue Intuit needs to fix. Everyone should blow this up on facebook. need to get intuit's attention. They need to fix their defective software

Can’t believe they 1.) haven’t figured this out and 2.) d...

dj3183 — Mon, 03 Jun 2019 17:18:10 GMT

Can’t believe they 1.) haven’t figured this out and 2.) don’t have a support number to call and explain the problem. This is NOT customer service!