https://ttlc.intuit.com/community/taxes/discussion/hi-i-m-using-turbotax-desktop-on-my-mac-everything-is-updated-to-the-latest-versions-each-time-i-try/01/3229313#M1187421 I'm able to sign in to my Intuit Account and my Chase account successfully, and the webpage shows a success message, however as soon as that pops up, the desktop application crashes and the data/files fail to import into TurboTax Tue, 10 Feb 2026 10:23:39 GMT schnoll 2026-02-10T10:23:39Z https://ttlc.intuit.com/community/taxes/discussion/hi-i-m-using-turbotax-desktop-on-my-mac-everything-is-updated-to-the-latest-versions-each-time-i-try/01/3229313#M1187421 I'm able to sign in to my Intuit Account and my Chase account successfully, and the webpage shows a success message, however as soon as that pops up, the desktop application crashes and the data/files fail to import into TurboTax Tue, 10 Feb 2026 10:23:39 GMT https://ttlc.intuit.com/community/taxes/discussion/hi-i-m-using-turbotax-desktop-on-my-mac-everything-is-updated-to-the-latest-versions-each-time-i-try/01/3229313#M1187421 schnoll 2026-02-10T10:23:39Z https://ttlc.intuit.com/community/taxes/discussion/re-hi-i-m-using-turbotax-desktop-on-my-mac-everything-is-updated-to-the-latest-versions-each/01/3230335#M1187801 <H2><SPAN style="font-family:Arial, Helvetica, sans-serif;font-size:14px;"><STRONG>Here is a link to sign up for updates on this issue: </STRONG></SPAN><A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/financial-institution/turbotax-customers-receiving-crash-snag-error-1098/L4C9HyCmQ_US_en_US?uid=lt6buboe" target="_blank"><SPAN style="font-family:Arial, Helvetica, sans-serif;font-size:14px;"><STRONG>Why are some TurboTax customers receiving a crash error after a successful import from their Financial Institution for 1098/1099 imports?</STRONG></SPAN></A></H2> Fri, 01 Mar 2024 14:47:55 GMT https://ttlc.intuit.com/community/taxes/discussion/re-hi-i-m-using-turbotax-desktop-on-my-mac-everything-is-updated-to-the-latest-versions-each/01/3230335#M1187801 CatinaT1 2024-03-01T14:47:55Z https://ttlc.intuit.com/community/taxes/discussion/re-hi-i-m-using-turbotax-desktop-on-my-mac-everything-is-updated-to-the-latest-versions-each/01/3237532#M1190272 <P>Thanks, but the link you provided appears broken...the page says</P><H1>"We're sorry, we can't find the page you requested."</H1> Mon, 04 Mar 2024 22:21:11 GMT https://ttlc.intuit.com/community/taxes/discussion/re-hi-i-m-using-turbotax-desktop-on-my-mac-everything-is-updated-to-the-latest-versions-each/01/3237532#M1190272 schnoll 2024-03-04T22:21:11Z https://ttlc.intuit.com/community/taxes/discussion/re-hi-i-m-using-turbotax-desktop-on-my-mac-everything-is-updated-to-the-latest-versions-each/01/3238493#M1190672 <P><SPAN style="font-size:14px;">You're right, that page appears to have been removed.</SPAN></P> <P><SPAN style="font-size:14px;">Try clearing your browser's cache and deleting your cookies -- this will sometimes facilitate your import.&nbsp; See the TurboTax Help articles </SPAN><A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/L8EEqjh3R_US_en_US" target="_blank"><SPAN style="font-size:14px;">How to clear your cache</SPAN></A><SPAN style="font-size:14px;"> and </SPAN><A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/delete-cookies/L009gaGqG_US_en_US" target="_blank"><SPAN style="font-size:14px;">How do I delete cookies?</SPAN></A><SPAN style="font-size:14px;"> for guidance.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:14px;">If that isn't helpful, see the following TurboTax Help articles for potential fixes:</SPAN></P> <UL> <LI><A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/banking/import-1099/L73REMMxe_US_en_US?uid=ls0nuzjl" target="_blank"><SPAN style="font-size:14px;">What if I can't import my 1099?</SPAN></A></LI> <LI><A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/fix-1099-import-issue/L9laUNHE8_US_en_US?uid=ls0o0sy7" target="_blank"><SPAN style="font-size:14px;">How can I fix my 1099 import issue?</SPAN></A></LI> <LI><A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/import-1099s/L2hPcduMb_US_en_US?uid=ls0nwcvi" target="_blank"><SPAN style="font-size:14px;">How do I import my 1099s?</SPAN></A></LI> <LI><A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/enter-large-number-stock-transactions-turbotax/L7IFdQzko_US_en_US?uid=ls0nwm88" target="_blank"><SPAN style="font-size:14px;">How do I enter a large number of stock transactions in TurboTax?</SPAN></A></LI> </UL> Tue, 05 Mar 2024 14:07:07 GMT https://ttlc.intuit.com/community/taxes/discussion/re-hi-i-m-using-turbotax-desktop-on-my-mac-everything-is-updated-to-the-latest-versions-each/01/3238493#M1190672 JohnW152 2024-03-05T14:07:07Z