topic Stuck in a loop on step 2 "Your refund info" in Get your taxes done using TurboTax

Stuck in a loop on step 2 "Your refund info"

acflash21 — Tue, 10 Feb 2026 10:43:12 GMT

I'm stuck in a loop after entering my direct deposit info. I cannot finish my taxes.

I have tried going through review process on Federal, State, and final review. I have tried using a different browser. This has been going on for over a week. I have already paid so I can't even back out of this now.

Offer a fix that works please. Thank you.

Re: Stuck in a loop on step 2 "Your refund info"

Cynthiad66 — Mon, 26 Feb 2024 14:50:06 GMT

Your computer may be stuck in a loop. Let's Clear your cookies history and reboot.

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

Related Information:

Re: Stuck in a loop on step 2 "Your refund info"

acflash21 — Mon, 26 Feb 2024 14:58:47 GMT

I cleared all cookies and tried again, as well as loading up AN ENTIRELY NEW BROWSER to attempt to start with a clean slate. All resulted in repeating the same situation, no progress.

Re: Stuck in a loop on step 2 "Your refund info"

Cynthiad66 — Mon, 26 Feb 2024 15:05:24 GMT

Some TurboTax customers are experiencing an issue in the Final Review section when selecting the pay with a refund option. The customer is looped back to Final Review.

We’re currently working to resolve this issue. If you’d like to receive progress updates, sign up below.

@acflash21

Re: Stuck in a loop on step 2 "Your refund info"

acflash21 — Mon, 26 Feb 2024 15:08:59 GMT

I ran through my return from start to finish, after restarting my computer. Still stuck on this step.

Re: Stuck in a loop on step 2 "Your refund info"

acflash21 — Mon, 26 Feb 2024 15:12:53 GMT

I am not "paying with a refund", so I should not be subject to this bug. I wish I selected that option as I could just leave this frustrating situation and use another provider. But I have already paid for this service and now want to see it through. Please provide a working solution.

Re: Stuck in a loop on step 2 "Your refund info"

JulieS — Mon, 26 Feb 2024 15:31:08 GMT

Yes, some customers are experiencing trouble with looping in the File section. Please follow this link to get additional troubleshooting suggestions.

Re: Stuck in a loop on step 2 "Your refund info"

thephreek — Tue, 12 Mar 2024 17:49:06 GMT

Having same issue. Tried clearing cookies and cache on 2 browsers (Chrome, Edge), and even mobile app all with same loop happening. Developer needs to bug trace this.

Re: Stuck in a loop on step 2 "Your refund info"

CatinaT1 — Tue, 12 Mar 2024 21:57:31 GMT

Are you getting a message that says oops, we hit a snag? What is the error message you are receiving?

Re: Stuck in a loop on step 2 "Your refund info"

CatinaT1 — Wed, 13 Mar 2024 19:17:36 GMT

You need to sign out of TurboTax on ALL devices, clear cache and cookies, and try again.

Can you confirm if this solves your issue for me?

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

@acflash21

Re: Stuck in a loop on step 2 "Your refund info"

acflash21 — Wed, 13 Mar 2024 20:11:27 GMT

There is no error message. It just sends me back to the same page immediately.

"Just two more steps and we'll file your returns", I click on "Continue" on Step 2.

I fill out all banking information.

I finish all pages.

Then get back to the original page, except "Step 2: Your refund info" remains uncompleted.

REPEAT

Re: Stuck in a loop on step 2 "Your refund info"

CatinaT1 — Wed, 13 Mar 2024 20:27:19 GMT

This was an issue toward the end of February, but has been corrected. Did you follow all the steps I listed?

If you are using the desktop software, try doing a manual update. Manually Update TurboTax for Windows Software

Re: Stuck in a loop on step 2 "Your refund info"

mike10000 — Wed, 13 Mar 2024 22:32:16 GMT

Mine is doing this right now too. Very frustrating. So close and yet so far. Has this been fixed yet?

Re: Stuck in a loop on step 2 "Your refund info"

mike10000 — Wed, 13 Mar 2024 22:33:36 GMT

Any update on this? I’m stuck in the loop as well

Re: Stuck in a loop on step 2 "Your refund info"

CatinaT1 — Thu, 14 Mar 2024 12:03:38 GMT

As a work around, some people have gone into the TurboTax App, filled in their direct deposit information and was able to complete.

Re: Stuck in a loop on step 2 "Your refund info"

acflash21 — Fri, 15 Mar 2024 17:55:03 GMT

No good.

I downloaded the App and tried to file again. The bank info was pre-loaded on the series of pages of step 2.

When completed, the exact same looping issue occurred.

Re: Stuck in a loop on step 2 "Your refund info"

Pkess69 — Mon, 18 Mar 2024 14:57:12 GMT

This problem is still occurring. Your link to signup to get updates is broken.

Re: Stuck in a loop on step 2 "Your refund info"

Cynthiad66 — Mon, 18 Mar 2024 16:12:10 GMT

Cynthiad66
Cynthia Dozier

Re: Stuck in loop on step 2 to file

Some TurboTax Online customers may experience a looping behavior during final review or after entering their driver’s license or other ID info in the File section of their return. Some customers may also get the error message "Hmm, looks like we hit a slight snag in this section" in these areas.

We’re currently working to resolve this issue.

For a potential fix, we recommend going back through the three review sections one at a time:

Note: If your TurboTax navigation looks different from what’s described here, learn more.

Select Federal from the left menu, then Federal Review to begin the federal review process.
Select State from the left menu, then State Review to begin the state review process.
Select Review from the left menu, then Check my info to begin the final review process.

If the looping behavior continues after following these steps, we recommend filing an extension for your federal and state returns and paying any taxes due before the filing deadline (April 15, 2024). This will help you avoid any late fees or penalties in the event this issue isn't resolved by the deadline.

@Pkess69

Re: Stuck in a loop on step 2 "Your refund info"

Pkess69 — Mon, 18 Mar 2024 17:25:00 GMT

What is the best way for TT users to get updates on the progress of the fix? Other than just attempting to resubmit over & over?

Re: Stuck in a loop on step 2 "Your refund info"

CatinaT1 — Mon, 18 Mar 2024 18:08:54 GMT

So this is happening when trying to enter your direct deposit information? Try selecting the option for multiple accounts and just enter the full refund amount under one account.

Let me know if this solves your issue.