topic Everything during the confirmation and e-file process, in... in Get your taxes done using TurboTax

The forms attached to the confirmation we got from Turbotax are NOT what is showing when we log in to our account. What went to the IRS?? Freaking out here!!!

sagowersricindy0 — Mon, 03 Jun 2019 17:14:11 GMT

Everything during the confirmation and e-file process, in...

sagowersricindy0 — Mon, 03 Jun 2019 17:14:12 GMT

Everything during the confirmation and e-file process, including 1040 and forms (I printed) were good. The efile seemed fine, until the page asking to rate and review displayed and was greyed out (could not type to it)... After a few minutes, I logged in to my account. It says my filing is done, but the numbers are wrong- form is missing one IRA contribution resulting in higher AGI and an incorrect return.

When you log in what is the filing status ? Does it say...

Critter — Mon, 03 Jun 2019 17:14:13 GMT

When you log in what is the filing status ? Does it say READY TO MAIL ?

Nope, "Federal E-File Accepted."

sagowersricindy0 — Mon, 03 Jun 2019 17:14:14 GMT

Nope, "Federal E-File Accepted."

Ok ... the PDF of the return you can get when you log in...

Critter — Mon, 03 Jun 2019 17:14:16 GMT

Ok ... the PDF of the return you can get when you log in is not always the most up to date so to get a PDF ( with and without the worksheets) of the form you filed ... log in and scroll down and click on ADD A STATE ... then click on Print center and choose to save the PDF both ways for the fed & state ...

Nope. When I get to the second screen (Print Center) and...

sagowersricindy0 — Mon, 03 Jun 2019 17:14:17 GMT

Nope. When I get to the second screen (Print Center) and select the Include Government and... I don't see a save option. View or Print Forms brings up the form missing some of the IRA again.

Continuing takes me to the landing page saying "Your 2018...

sagowersricindy0 — Mon, 03 Jun 2019 17:14:18 GMT

Continuing takes me to the landing page saying "Your 2018 federal return was accepted" and if I try to again add state info, I get the pulsing circle that never returns anything. (Have tried this several times- only way out is to sign out and back in again"

clear your cookies and/or us a different browser

Critter — Mon, 03 Jun 2019 17:14:23 GMT

clear your cookies and/or us a different browser

rebooted machine, tried using chrome and explorer, still...

sagowersricindy0 — Mon, 03 Jun 2019 17:14:24 GMT

rebooted machine, tried using chrome and explorer, still wrong

Contact TurboTax support and speak directly with a TurboT...

Critter — Mon, 03 Jun 2019 17:14:25 GMT

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.
See this TurboTax support FAQ for a contact link and hours of operation -<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number</a>