topic Re: Payment problem in Get your taxes done using TurboTax

Payment problem

Huy Ngo — Tue, 10 Feb 2026 11:10:11 GMT

I have problem with this year tax 2023. Both online version and desktiop version.

When ready to made payment with credit cards, message pop up say:" Oops problem with billing info...."

I've tried many credit cards, still same problem. Contact customer service , spent 3 hours on line, she ran around told me to check billing address, try work address. The I changed my method of payment with Fed return, then anothe rproblem, file could not transmit. Same problems on both online and desktop version, INTUIT is really su...k this year. I wanted my refund.

Re: Payment problem

taxlady28 — Tue, 20 Feb 2024 18:39:42 GMT

Only the billing department will be able to fix this. You need to contact customer service between the hours of 9:00 PM - 4:00 PM Mountain Time. Monday thru Friday only,

Most of the customer service people will not know what to do so tell them you need them to contact the billing department. If they don't how to do that, ask to have a manager call you back. Once they get to the billing department, that department can fix the hold on your account.

Re: Payment problem

Huy Ngo — Tue, 20 Feb 2024 18:59:27 GMT

Do you know what is billing dept number? I contacted them twice and looked like was not right dept

Re: Payment problem

taxlady28 — Tue, 20 Feb 2024 22:04:44 GMT

The number is not published and you have to get customer service to contact them for you. You will not even talk to them, customer service will.

Re: Payment problem

Huy Ngo — Fri, 23 Feb 2024 02:50:21 GMT

they could not fix the problem. Different agent gave same advices, running around.

Re: Payment problem

ntodor1 — Sun, 03 Mar 2024 19:16:44 GMT

I have been having this issue for three years. Not only is my payment "Rejected" but the software also says that my address is incorrect - which it is NOT. Why should I have to call every single time - why is there a "HOLD" on my account at all. I've been a TT Intuit customer for YEARS.

Re: Payment problem

Miss MCJ2 — Sun, 03 Mar 2024 19:51:56 GMT

Only the billing department can take the hold off of your account. Most agents do not know that so ask for a manager if you call at correct time and they will not contact billing department for you.

Re: Payment problem

Huy Ngo — Mon, 04 Mar 2024 00:10:28 GMT

Billing dept could not fix either.They did not see a " locked" in my account, After 4 days with Intuit customer servive, 4 different agents, countless hours on the phone, I gave up. I have to file with mail.

Re: Payment problem

Miss MCJ2 — Mon, 04 Mar 2024 01:16:35 GMT

So sorry that happened. I am sorry you went through all of that.

Re: Payment problem

mtrob326 — Sat, 24 Jan 2026 19:46:00 GMT

Same problem that was reported by numerous others for several years running, still happening!

Re: Payment problem

MarilynG1 — Tue, 27 Jan 2026 00:32:17 GMT

If you're using TurboTax Online, clear your Cache and Cookies and retry. The Billing Address for the credit card should match the address on your return.

@mtrob326