topic Re: Unable to Install in Get your taxes done using TurboTax

Unable to Install

Shrose — Tue, 10 Feb 2026 11:19:52 GMT

2-18-24: I have read the previous posts. Installing 2023 TurboTax Deluxe in Windows 11 environment. Turned off anti-virus. Turned off Microsoft system protection. I can accept apps from Anywhere. Ran as administrator. It will start, I'll get the message "Do you want to allow the app to make changes to your device?" I click yes. Starts to extract for about a second or two, then nothing. Have done this with the CD and a downloaded version. Any other suggestions? TIA

Re: Unable to Install

Shrose — Sun, 18 Feb 2024 22:44:30 GMT

PS Also uninstalled 2022

Re: Unable to Install

CatinaT1 — Sun, 18 Feb 2024 23:49:23 GMT

Refer to the TurboTax Help articles Troubleshoot TurboTax for Windows downloading issues and Troubleshoot installation and running TurboTax for Windows to see if there are any helpful actions you haven’t tried yet.

Re: Unable to Install

Shrose — Tue, 20 Feb 2024 23:59:59 GMT

I started there

Re: Unable to Install

CatinaT1 — Wed, 21 Feb 2024 14:15:39 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: Unable to Install

Shrose — Sun, 25 Feb 2024 20:09:04 GMT

After 3 hours on the phone with Atwannette and then an hour with her supervisor Unique, we figured it out. My Windows Installer service had been turned off and I had to manually turn it back on by typing "service" in the search bar on the bottom of the screen and scrolling down to Windows Installer. Right Click then turn on.

We finally figured it out after getting a 193 error for the Glance Guest download.