topic Resolution to &quot;hit a slight snag&quot; trap when attempting to file state return with desktop TT. I've tried all supposed fixes, but those were for online version anyway? in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/resolution-to-hit-a-slight-snag-trap-when-attempting-to-file-state-return-with-desktop-tt-i-ve-tried/01/3196995#M1175638 I've already spent an hour apiece with two different TT support reps, with no resolution.&nbsp;&nbsp;I was able to file Federal easily; this problem occurs on entry to paying the $20 fee for State file, with no available exit from the loop .&nbsp;&nbsp;TT should simply waive the fee after all the time I've wasted.&nbsp;&nbsp;If I have to file State by mail it will be months before I get my refund. If this isn't resolved soon it will certainly be the last year I use TT. Tue, 10 Feb 2026 11:27:37 GMT searsd-biotek-co 2026-02-10T11:27:37Z Resolution to "hit a slight snag" trap when attempting to file state return with desktop TT. I've tried all supposed fixes, but those were for online version anyway? https://ttlc.intuit.com/community/taxes/discussion/resolution-to-hit-a-slight-snag-trap-when-attempting-to-file-state-return-with-desktop-tt-i-ve-tried/01/3196995#M1175638 I've already spent an hour apiece with two different TT support reps, with no resolution.&nbsp;&nbsp;I was able to file Federal easily; this problem occurs on entry to paying the $20 fee for State file, with no available exit from the loop .&nbsp;&nbsp;TT should simply waive the fee after all the time I've wasted.&nbsp;&nbsp;If I have to file State by mail it will be months before I get my refund. If this isn't resolved soon it will certainly be the last year I use TT. Tue, 10 Feb 2026 11:27:37 GMT https://ttlc.intuit.com/community/taxes/discussion/resolution-to-hit-a-slight-snag-trap-when-attempting-to-file-state-return-with-desktop-tt-i-ve-tried/01/3196995#M1175638 searsd-biotek-co 2026-02-10T11:27:37Z Re: Resolution to "hit a slight snag" trap when attempting to file state return with desktop TT. I've tried all supposed fixes, but those were for online version anyway? https://ttlc.intuit.com/community/taxes/discussion/re-resolution-to-hit-a-slight-snag-trap-when-attempting-to-file-state-return-with-desktop-tt-i-ve/01/3196998#M1175639 <P>Does the payment information on your card match the address on your tax return?</P> Sat, 17 Feb 2024 16:14:41 GMT https://ttlc.intuit.com/community/taxes/discussion/re-resolution-to-hit-a-slight-snag-trap-when-attempting-to-file-state-return-with-desktop-tt-i-ve/01/3196998#M1175639 xmasbaby0 2024-02-17T16:14:41Z Re: Resolution to "hit a slight snag" trap when attempting to file state return with desktop TT. I've tried all supposed fixes, but those were for online version anyway? https://ttlc.intuit.com/community/taxes/discussion/re-resolution-to-hit-a-slight-snag-trap-when-attempting-to-file-state-return-with-desktop-tt-i-ve/01/3201729#M1177520 <P>Yes, it would if I even had a chance to enter payment info.&nbsp; But the error dialog first appeared when I clicked "pay with credit card" (vs other option, to deduct from Federal refund).&nbsp; Now it appears as soon as I try to enter the next screen from "Federal taxes successfully filed, let's file your State return", or some such.&nbsp; I haven't been able to move past that without getting the "Hmmm..." dialog.</P> Mon, 19 Feb 2024 14:21:00 GMT https://ttlc.intuit.com/community/taxes/discussion/re-resolution-to-hit-a-slight-snag-trap-when-attempting-to-file-state-return-with-desktop-tt-i-ve/01/3201729#M1177520 searsd-biotek-co 2024-02-19T14:21:00Z Re: Resolution to "hit a slight snag" trap when attempting to file state return with desktop TT. ... https://ttlc.intuit.com/community/taxes/discussion/re-resolution-to-hit-a-slight-snag-trap-when-attempting-to-file-state-return-with-desktop-tt/01/3207771#M1179656 <P><SPAN style="background-color:inherit;color:rgb(45,51,56);font-size:10.5pt;">Were you able to solve your issue?&nbsp;</SPAN></P> <P><SPAN style="background-color:inherit;color:rgb(45,51,56);font-size:9.5pt;">&nbsp;&nbsp;</SPAN><SPAN style="color:rgb(45,51,56);font-size:9.5pt;">&nbsp;</SPAN></P> <P><SPAN style="background-color:inherit;color:rgb(45,51,56);font-size:10.5pt;">If not, please call TurboTax Customer service.  Here is a link:  </SPAN><A href="https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632" target="_blank"><SPAN style="background-color:inherit;font-size:10.5pt;">Turbo Tax Customer Service</SPAN></A><SPAN style="background-color:inherit;color:windowtext;font-size:10.5pt;">&nbsp;</SPAN><SPAN style="color:windowtext;font-size:10.5pt;">&nbsp;</SPAN></P> Wed, 21 Feb 2024 15:56:11 GMT https://ttlc.intuit.com/community/taxes/discussion/re-resolution-to-hit-a-slight-snag-trap-when-attempting-to-file-state-return-with-desktop-tt/01/3207771#M1179656 CatinaT1 2024-02-21T15:56:11Z