topic Failed Validation on submission of federal taxes 2023 Premier in Get your taxes done using TurboTax

Failed Validation on submission of federal taxes 2023 Premier

jasper45 — Wed, 11 Feb 2026 03:06:11 GMT

I am getting a failed validation message when I attempt to submit only federal taxes using 2023 Premier. It says there is an update but when I check it indicates that all updates have been made. When I called customer service they indicated that I need to ask Amazon for a new download to replace what I purchased from them.

Re: Failed Validation on submission of federal taxes 2023 Premier

CatinaT1 — Sat, 17 Feb 2024 20:32:11 GMT

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax. You can also try a different browser.

Also, make sure you have ran all updates.

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

Re: Failed Validation on submission of federal taxes 2023 Premier

jasper45 — Mon, 19 Feb 2024 02:29:58 GMT

Yes, we have done all of those things numerous times and still can't transmit federal taxes. My spouse works in IT and has done everything that's been recommended to do.

Re: Failed Validation on submission of federal taxes 2023 Premier

CatinaT1 — Wed, 21 Feb 2024 15:46:41 GMT

Were you able to solve your issue?

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: Failed Validation on submission of federal taxes 2023 Premier

jasper45 — Sat, 24 Feb 2024 00:33:32 GMT

No, I wasn't able to solve my issue and customer service couldn't solve my issue either.

Re: Failed Validation on submission of federal taxes 2023 Premier

CatinaT1 — Mon, 26 Feb 2024 15:22:34 GMT

Here are several troubleshooting steps that you can try:

If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder. How do I find my TurboTax for Windows software download?
If that doesn't help, or you downloaded TurboTax from a CD, try a manual update. What is a manual update?
Turning off your VPN and anti-virus software during the update can help as well.

Can you try these and let me know if you are able to file?

Re: Failed Validation on submission of federal taxes 2023 Premier

jasper45 — Sat, 02 Mar 2024 14:59:39 GMT

We still can't file.

Re: Failed Validation on submission of federal taxes 2023 Premier

CatinaT1 — Tue, 05 Mar 2024 15:07:58 GMT

Please try calling TurboTax Customer service again.  Here is a link:  Turbo Tax Customer Service