topic HELP PLEASE: TurboTax E-File Error "Can't Confirm If Intuit Filing Center Received Your Returns" in Get your taxes done using TurboTax

HELP PLEASE: TurboTax E-File Error "Can't Confirm If Intuit Filing Center Received Your Returns"

beberl — Tue, 10 Feb 2026 11:30:45 GMT

Good Afternoon,

I tried to file my Federal Return on TurboTax for WINDOWS and I received the following error message: "We can't confirm if the Intuit Filing Center received your returns. Please check your internet access is working...".

I can confirm that my Wi-Fi is working because I am able to access the internet. Has anyone else had this issue? Do you know of a work-around, besides mailing in my Federal Return and waiting 6-8 weeks for the refund?

Thanks!

Re: HELP PLEASE: TurboTax E-File Error "Can't Confirm If Intuit Filing Center Received Your Returns"

CatinaT1 — Fri, 16 Feb 2024 23:16:27 GMT

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax. You can also try a different browser.

Also, make sure you have ran all updates.

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

Re: HELP PLEASE: TurboTax E-File Error "Can't Confirm If Intuit Filing Center Received Your Returns"

beberl — Mon, 19 Feb 2024 02:55:43 GMT

Hello, I am using the Desktop version of TurboTax and that suggestion did not work. Note from my original post "TurboTax software is fully up to date".

Please provide assistance in getting this issue resolved.

Re: HELP PLEASE: TurboTax E-File Error "Can't Confirm If Intuit Filing Center Received Your Returns"

Wez — Mon, 19 Feb 2024 12:08:27 GMT

I am having the exact same issue.

Turbotax 2023 Deluxe desktop Windows.

I made sure all the latest updates are installed.

I tried three different internet connection, and I know all three are functioning.

I have used Turbotax for at least 10 years and never had an issue before.

Please let me know how to E-file my taxe

Re: HELP PLEASE: TurboTax E-File Error "Can't Confirm If Intuit Filing Center Received Your Returns"

Wez — Mon, 19 Feb 2024 12:10:09 GMT

Also, the version of Turbotax Deluxe I am using came on a CD

Re: HELP PLEASE: TurboTax E-File Error "Can't Confirm If Intuit Filing Center Received Your Returns"

CatinaT1 — Wed, 21 Feb 2024 15:52:55 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: HELP PLEASE: TurboTax E-File Error "Can't Confirm If Intuit Filing Center Received Your Returns"

Wez — Wed, 21 Feb 2024 16:25:06 GMT

I spent 90 minutes on the phone on 2/19/2024 sharing my screen with customer service and they could not figure out the problem.

Re: HELP PLEASE: TurboTax E-File Error "Can't Confirm If Intuit Filing Center Received Your Returns"

CatinaT1 — Wed, 21 Feb 2024 16:59:47 GMT

Can you check here: Check the Electronic Postmark of your Return. Pay close attention to the separate lines for Federal and State. They are separate statuses.

Re: HELP PLEASE: TurboTax E-File Error "Can't Confirm If Intuit Filing Center Received Your Returns"

Bill1070 — Thu, 04 Apr 2024 18:39:40 GMT

I am having the EXACT same problem, same software, same platform. How do I get out of this doom-loop? TurboTax Deluxe (from a CD), Windows 11, all updates, great internet connection, rebooted, keep getting same message "Can't confirm if Intuit Filing Center received your returns". Tells me to take a break and check back in an hour. I have done that 5 times. Called Customer Support, they have no clue. Somebody PLEASE HELP!