topic TT Desktop 2023 can't pay state efiling fees in Get your taxes done using TurboTax

TT Desktop 2023 can't pay state efiling fees

cabetanco34 — Wed, 11 Feb 2026 03:27:59 GMT

I'm trying to efile my state return. After my return is saved, TT is trying to open a new window for me to enter my CC info, but I keep getting the following error:

Hmm... it looks like we’ve hit a slight snag

Please try again or check back in a bit.

Try Again

For answers to your questions, visit us at TurboTax.com/support.

If you can’t reach us online, give us a call at 1-800-4-INTUIT, and select the option for TurboTax.

I've tried since yesterday, same error. Deleted cache and cookies, same error. Uninstalled and reinstalled TT, same error. Need help.

Re: TT Desktop 2023 can't pay state efiling fees

xmasbaby0 — Thu, 15 Feb 2024 17:10:20 GMT

You may need to contact support. Or......just print and mail the state returns and avoid the state e-file fee --- pay for a stamp instead.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

Re: TT Desktop 2023 can't pay state efiling fees

cabetanco34 — Thu, 15 Feb 2024 17:27:09 GMT

"Pay for a stamp instead." Seriously?! Fix your software.

Re: TT Desktop 2023 can't pay state efiling fees

xmasbaby0 — Thu, 15 Feb 2024 18:11:00 GMT

No one in the user forum can "fix the software." Check to make sure the billing address on the card you are using matches the address on your tax return. If that does not help, then call support for their help with this.