Cannot save or print my State return

Nicole9 — Wed, 11 Feb 2026 03:54:28 GMT

I am using the Windows download version.

I attempted to complete my taxes on January 29, 2024, the first day that the fed was accepting returns. However, I was unable to complete and e-file until January 31, 2024 because certain forms were still unavailable. Fine, 2 day delay, no big deal I guess.

I was able to submit the 2 State returns that needed to be filed on that same day. However, neither was available for me to save or print because as a TurboTax box informed me, certain forms were still unavailable. The e-files for both of those State returns was successfully transmitted to the proper State tax authorities.

I have updated TurboTax daily to see if the forms were finally completed so I can save my State returns. One State was updated and I was able to successfully save the file, but the other State, NY, still isn't available for me to save or even to view.

I went to this link which tells you what forms are available for the platform type of TurboTax you are using (Intuit App) and it says that the forms I have used are available through TurboTax. Yet I am still unable to view/print/save my NYS tax return. This is an issue as I need the information on my NYS IT-203 to complete a separate tax filing for NYC.

I have uninstalled and reinstalled TurboTax software. I went to the NYS Department of Taxation and Finance site and it says that my return was received and accepted, so I know it was transmitted without issue, so it exists.

Can someone tell me what I can do? Thank you in advance for your time.

Re: Cannot save or print my State return

CatinaT1 — Wed, 14 Feb 2024 17:15:39 GMT

Were you able to solve your issue?

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

topic Re: Cannot save or print my State return in Get your taxes done using TurboTax

Cannot save or print my State return

Re: Cannot save or print my State return