topic Re: TPG used wrong code therefore my deposit was declined in Get your taxes done using TurboTax

TPG used wrong code therefore my deposit was declined

yrom07 — Wed, 11 Feb 2026 03:33:12 GMT

TPG used the wrong code when sending my refund to my bank. Therefore it was declined they did not use code PPD for a personal account and now I have to wait to see if I hear back from the IRS.

Re: TPG used wrong code therefore my deposit was declined

Opus 17 — Wed, 14 Feb 2024 16:26:14 GMT

Start by calling TPG.

https://taxpayer.sbtpg.com/

It may take them some time to return the funds to the IRS, and you might be able to get them to release the funds to you. (However, TPG was a target for fraud a few years ago when they were tricked into sending people's refunds to the wrong accounts, and their new security procedures might prevent them from re-sending the money to you.) But I don't think it will hurt to call them first.

Re: TPG used wrong code therefore my deposit was declined

yrom07 — Thu, 15 Feb 2024 16:40:48 GMT

It took them one business day to send it to the IRS. I was unable to get a live person on the phone at TPG but find it unfair that due to their error I am being penalized by fees from them.