topic Why after paying for the upgrade, (my bank confirmed payment), am I being told that I need to pay to upgrade, again? in Get your taxes done using TurboTax

Why after paying for the upgrade, (my bank confirmed payment), am I being told that I need to pay to upgrade, again?

iammytaxman — Wed, 11 Feb 2026 03:40:16 GMT

Re: Why after paying for the upgrade, (my bank confirmed payment), am I being told that I need to...

Cynthiad66 — Wed, 14 Feb 2024 18:38:05 GMT

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Re: Why after paying for the upgrade, (my bank confirmed payment), am I being told that I need to...

iammytaxman — Fri, 16 Feb 2024 06:00:06 GMT

I'm not talking about a duplicate of the same price and same upgrade I'm talking about a higher cost and different wording. And I'm not using a computer, I'm on my android phone for the 5th year I believe.

Because I had been unemployed and collected unemployment benefits I have to pay top dollar to file my taxes through TurboTax. I wasn't even receiving enough to pay my monthly bills and TurboTax wants to take what little I have left.

How can I get my money back and I'll just go elsewhere?

Re: Why after paying for the upgrade, (my bank confirmed payment), am I being told that I need to...

CatinaT1 — Sat, 17 Feb 2024 00:59:24 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service