topic I paid for a state download for the Turbotax Business and cannot download; no license in email in Get your taxes done using TurboTax

I paid for a state download for the Turbotax Business and cannot download; no license in email

hunnypot — Wed, 11 Feb 2026 03:54:31 GMT

From within the desktop software I went through the complete process to purchase the PA state.
I got the confirmation email but without any license code.

When I go to intuit site the state was listed without code and no download button.

When inside the desktop, it indicates that PA could be downloaded (no longer in the dropdown of states), but when checked the box to download, it does not download. When I try to start PA it tells me to download.

So at this point I am unable to use for the state.

Please help to get the PA state downloaded.

Re: I paid for a state download for the Turbotax Business and cannot download; no license in email

CatinaT1 — Wed, 14 Feb 2024 14:21:49 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: I paid for a state download for the Turbotax Business and cannot download; no license in email

mboettler — Sun, 25 Feb 2024 14:13:15 GMT

I have the same issue when Iinstall the Ohio Business TT software. I contracted TT support and after 8+ hours or troubleshooting they damaged my Windows OS and I had to restore. I also tried to install on another PC but experienced the same results. Is there any way to notify TT software support that they have bug in their code.

Re: I paid for a state download for the Turbotax Business and cannot download; no license in email

LindaS5247 — Tue, 27 Feb 2024 23:48:29 GMT

Please click here for help with the issue of your state return being purchased but not properly installing.

Please feel free to come back to TurboTax Community with additional information or questions or click here for help in contacting Turbo Tax Support.