topic Ive got to the payment screen when i hit continue it comes up with a error message saying Whoops! we hit a snag loading your data. please try again...this is the 4th day in Get your taxes done using TurboTax

Ive got to the payment screen when i hit continue it comes up with a error message saying Whoops! we hit a snag loading your data. please try again...this is the 4th day

stormgate123 — Wed, 11 Feb 2026 03:56:52 GMT

Re: Ive got to the payment screen when i hit continue it comes up with a error message saying Who...

Cynthiad66 — Sun, 11 Feb 2024 18:59:29 GMT

Please try to clear your cookies and history then reboot then try again.

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see the information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

Re: Ive got to the payment screen when i hit continue it comes up with a error message saying Who...

stormgate123 — Thu, 22 Feb 2024 23:07:24 GMT

I have cleared mt cookies and history multiple times and also tried 3 different computers...still the same problem...

Re: Ive got to the payment screen when i hit continue it comes up with a error message saying Who...

Cynthiad66 — Fri, 23 Feb 2024 00:05:58 GMT

Some TurboTax customers are experiencing an issue in the Final Review section when selecting the pay with refund option. The customer is looped back to Final Review.

We’re currently working to resolve this issue. If you’d like to receive progress updates, sign up below.

@stormgate123

Re: Ive got to the payment screen when i hit continue it comes up with a error message saying Who...

stormgate123 — Thu, 07 Mar 2024 22:56:34 GMT

issuse still not resolved...ill give it one more week then ill have to pick a new tax service...

Re: Ive got to the payment screen when i hit continue it comes up with a error message saying Who...

CatinaT1 — Fri, 08 Mar 2024 16:15:39 GMT

Try disabling your main internet browsers pop up blocker before getting to the payment page.

The billing address on your credit card and the mailing address on your tax return have to match or you will get an error for paying with a credit card.

If they are not the same then change your mailing address to your billing address. Click on My Info on the left side of the screen. Edit you mailing address and Continue. Go back to the File section to make your payment.

After the payment has been approved, go back to My Info and change the address back to the original.