topic Charges in Get your taxes done using TurboTax

Charges

Dorkish26 — Wed, 11 Feb 2026 03:58:39 GMT

I'm sorry if I'm not posting this in the right place but I don't know where else to reach out. I filed my taxes yesterday afternoon and was giving a total of $120.20 and told to print the receipt - which I did. This morning I noticed $180.10 had been charged to my account and now if I go into my order details it says the cost was $180.10. I don't know how this could happen, but I have the receipt that clearly states $120.20 and nobody has been able to get me to a person who can help me - I've called, I've chatted online, I went to a link that is for requesting refunds, I need some help from an actual person so I can send a copy of the receipt to show that I was not charged what I was told I would be.

Re: Charges

xmasbaby0 — Fri, 09 Feb 2024 18:37:43 GMT

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Re: Charges

Dorkish26 — Sat, 10 Feb 2024 18:06:28 GMT

Thank you, but I can't even find a way to contact them, there is no email address and their chat doesn't have a way to send attachments and I called and the person I spoke to was nice and tried to help but she couldn't override Billing. How can I reach billing?
Thank you!!!

Re: Charges

Cynthiad66 — Tue, 13 Feb 2024 19:00:47 GMT

Try the steps below.

Select your product below and follow the steps to get the help you need from the right person. We're currently open 7 days a week, from 5 AM to 9 PM PT.

TurboTax Online

Sign in to TurboTax Online.
Select the Help (question mark) icon from the menu to open the TurboTax Assistant.
Enter your question, or type in Talk to a specialist.
Follow the prompts to set up a call.
- Free Edition (without PLUS): This is not covered, so when you select Talk to a specialist, you'll be asked to add PLUS benefits first.

This is the most efficient way for you to connect with the right person. If you still need help, you can contact us at (800) 446-8848.