topic I am trying to efile my state ca,ia, va returns. why cant i get pass screen we restored all products associated with this account? i've already paid for the efile. in Get your taxes done using TurboTax

I am trying to efile my state ca,ia, va returns. why cant i get pass screen we restored all products associated with this account? i've already paid for the efile.

sisif_5407 — Sun, 02 Jun 2019 03:06:53 GMT

I am using turbotax desktop home and business 2018. I am ready to file my state return, but I come to a window that says " we restored all products associated with this account" and then it takes me to a payment screen but I've already purchased the states efile for 24.99. So im stuck in a loop and don't know how to get out.

The $24.99 e-file fee for states apply every time you e-f...

IreneM1 — Sun, 02 Jun 2019 03:06:54 GMT

The $24.99 e-file fee for states apply every time you e-file a state. You can print and file your state through the mail at no additional charge.

Re: I am trying to efile my state ca,ia, va returns. why cant i get pass screen we restored all products associated with this account? i've already paid for the efile.

jmenebroeker — Sun, 26 Jan 2020 11:17:36 GMT

I'm having the the same issue. they just tell me to paper file my state. They a really aren't much help, are they? H&R Block next year.

Re: I am trying to efile my state ca,ia, va returns. why cant i get pass screen we restored all products associated with this account? i've already paid for the efile.

jmenebroeker — Sun, 26 Jan 2020 15:31:13 GMT

I found a work around for this glitch in their program. TurboTax tech support was no assistance with their "paper file" suggestion. Go back to the start of the Filing process and deselect e-filing the State along with the Federal. Choose to file it separately. Then, after you've e-filed your Federal return, return to the Filing process for your State return and change your option for filing your State return back to the e-filing option and proceed with the filing process. It worked flawlessly for me using this method.

Re: I am trying to efile my state ca,ia, va returns. why cant i get pass screen we restored all p...

AlexanderS08 — Tue, 28 Jan 2020 19:45:57 GMT

You are correct, there is a cost associated with the option to electronically file. If you choose to file by mail, the fee is not charged.

Re: I am trying to efile my state ca,ia, va returns. why cant i get pass screen we restored all products associated with this account? i've already paid for the efile.

merileecarrasco — Wed, 04 Mar 2020 05:14:23 GMT

I tried this and it didn't work

Re: I am trying to efile my state ca,ia, va returns. why cant i get pass screen we restored all p...

JakailaLO — Wed, 04 Mar 2020 16:28:22 GMT

Please use this link to contact support, you may need some additional assistance: TurboTax Support Contact Us Page – Get Help from TurboTax

Re: I am trying to efile my state ca,ia, va returns. why cant i get pass screen we restored all products associated with this account? i've already paid for the efile.

TC_73 — Fri, 16 Apr 2021 00:45:22 GMT

As I was explaining this issue to the technical support rep. she told me to hit the SHIFT and ENTER buttons on my keyboard for screen share so she can see what it is. She told me a 6 digit code is supposed to pop up but nothing happened. So I hit it again and still nothing. I clicked the Close button and it sent my returns successfully. Unfortunately the rep. didn't know that was going to happen either. Problem solved though.