topic email updates in Get your taxes done using TurboTax

email updates

hbeary — Wed, 11 Feb 2026 04:24:59 GMT

followed steps in changing email in my profile. still getting email at old email address despite it not showing in profile. Old email will go away soon. what am I missing?

Re: email updates

CatinaT1 — Mon, 05 Feb 2024 20:29:04 GMT

Have you followed these steps? How do I change my TurboTax account email?

Re: email updates

hbeary — Mon, 05 Feb 2024 20:48:56 GMT

Thanks for your reply. Yes, followed those steps two months ago and have logged in and verified the new address is showing. Also got email update note in inbox of new email which I verified. Yet still get reminder emails from "[email address removed]" in old email.

This process of changing emails has raised issues on other sites. Seems on many sites there is a email setting for marketing and reminder types of messages that does not change despite what I can see. Could that be the case?

Re: email updates

CatinaT1 — Mon, 05 Feb 2024 20:59:13 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service