topic Program caught in a loop at review refund info in Get your taxes done using TurboTax

Program caught in a loop at review refund info

William Weber — Wed, 11 Feb 2026 04:32:17 GMT

My tax is complete. Turbo tax is paid, I continue to file. It takes me to review refund info. I review the info and it is correct. I continue and the program returns to review. Cannot file. Help reports I will be contacted in 5 minutes. No one calls.

Re: Program caught in a loop at review refund info

SharonD007 — Mon, 05 Feb 2024 02:00:43 GMT

TurboTax is aware that some customers are having this issue and are working to resolve it. Go through all of the review screens to try to resolve this issue.

Select Federal from the menu and select Federal Review.
Select State from the menu and select State Review.
For the final review, Select Review from the menu and select Check my info.

For more information, review the TurboTax Help article: Why am I stuck in a loop in the File section of my return?

Re: Program caught in a loop at review refund info

William Weber — Wed, 07 Feb 2024 20:37:12 GMT

The problem is with the turbotax program. The program does not have form 5795 or residential tax credits. I cannot file because the program has neglected to include these forms. Now, I have to wait. Turbotax let customers down by no informing them ahead of time the program was incomplete and did not have form 5695. I wish there was a way to get my money back. I bought a program to let me file my tax and the program will not do what is claims to be able to do. This is fraudulent.

Re: Program caught in a loop at review refund info

CatinaT1 — Wed, 07 Feb 2024 20:54:14 GMT

This is scheduled to be fixed with the February 7 update. The updates generally happen at night. It should be available February 8.